Disney.Com making me so MAD!

[Aimros]

UGGGH, I'm so frustrated with this online payment stuff. I tried several times over the past few days and it would always just be a white screen that said "Internal Error." Then I finally got through tonight, typed in all my credit card stuff, hit submit....it took forever, then just brought me back to my vacation page, no confirmation page or anything. Now I'm worried my credit card info is floating around the internet somewhere and Disney didn't get my payment. I'm so annoyed! It doesn't say on my account page that I made a payment either, so I don't even know if it went through. This is supposed to be the easy way to pay

 

[CA Disney Fans]

That has happened to me twice on two separate days while trying to make a payment on www.dvcmember.com. After the first day, I called and asked if they received my payment and the person in the accounting office said yes. I was a bit paranoid as I never got a confirmation screen and it redirected me to the previous page.

Well I didn't get a confirmation email a day or two later, so I emailed them to confirm that they didn't receive two payments and they said no, they didn't receive any at all.

I tried again earlier today, but after office hours, and I got the error message again. (sigh)

Needless to say, I will be calling tomorrow to ensure that they receive my payment and all.

 

[CA Disney Fans]

I finally had the chance to call Member Services. Seems that they're having web site issues, duh I figured that out on my own, and have been for at least a week.

Good luck trying to get through to the accounting department as I called once and waiting for 5 - 8 minutes then the call was disconnected. And the second time for 5 minutes. I guess it could be worse like when I try to make ADRs.

 

[Aimros]

It ended up coming off of both my Disney account (it showed it on my reservation page) and in my checking account. So I guess that is good news, but still a bit frustrating.

 

[CptWife80]

The easiest thing to do to pay the DVC dues is to have them automatically take it out of your checking or savings. I've had it done ever since I joined and have had absolutely no problems to date.