We have booked with Tour America a couple of times. Always got a lovely place. We always request a jacuzzi/spa and have always gotten it. Couldnt fault them. On our trip in May we will be staying in Glenbrook, our second time staying there through TA. The rep is lovely too. We had issues with pool heat and a few other small queries and she sorted everything out within a couple of hours and had everything fixed by the time we got back from the parks!