keenercam
Loves Mickey!
- Joined
- Jan 18, 2001
- Messages
- 10,466
We checked into the Shelburne Murray Hill on Saturday. We arrived around 10:30 a.m. and left our luggage there, headed toward Times Square (NOT a short walk by any stretch of the imagination!) where we did lunch at Carmine's (delicious!), then saw matinee of Beauty & the Beast (gorgeous!). Trekked back to the hotel and saw the suite for the first time - beautiful one room suite with large living and dining area, small kitchenette and bedroom with 2 queen beds and small bath. 9th floor non-smoking. Very nice.
Ordered room service from the on-site restaurant "RARE". Food was okay, not great. They sent only 2 sets of cutlery -- knife and fork only. Cold, limp fries, hot wings that seemed to be left over and then drenched in fresh "sauce", etc., etc.
Dirty dishes, etc. were left on the entry hall table to be picked up. Took a cab back to Times Square for evening show of Lion King (absolutely BLEW us away!).
Walked back to the hotel, arrived around 11:15. Keys didn't work. DH went to front desk where they destroyed those keys and gave him new ones. Said if those didnt' work, might be dead battery in the door. New keys didn't work either -- DD16 and DS11 were crashed out on the hallway floor as we are now beyond 20 minutes waiting to get into the suite. I went to the house phone near elevators, called front desk again and they sent security. He used a key to let us in and said he'd try the electronic keys. When we entered the suite, it smelled like the food service tray which had never been picked up. The beds were not turned down either, which I expected, for some reason.
Security guy never knocked on the door to let us know what happened when he tried the keys and never gave us the keys back. I called the front desk and was told she'd check with security and call me right back. I told her we needed keys in case we wanted to head out for an early breakfast, etc. We never heard another word about the keys. As we were washing up for bed, I realized there were only two sets of towels, called down for two more -- the suite could sleep 6, but definitely they knew there were four of us. Someone brings up more towels.
DD is washed up and pulls out sofa bed. Let me back up for a minute - -I had called on Friday to confirm non-smoking and that there were two beds in BR and a sleeper sofa in LR. The very nice woman told me the sofa bed would be made up but closed when we arrived. Back to story. DD opens couch to find no sheets and absolutely disgusting, stained mattress. DH put blankets from the closet on top of the mattress to cover whatever those stains were, and I called down for sheets. Someone brought up sheets, sleeper sofa got made up and all off to bed. By now, we were grumpy and tired and it was about 12:15 or 12:30.
I was the first one up the next morning. When I opened the shower curtain to run the shower, I was surprised to see the tub had not been washed after the last occupant. I rinsed it really well with really hot water, but didn't want to call for someone to come clean it because my family was all still asleep.
When we checked out, I mentioned the door lock, dirty mattress, no sheets, not enough towels, and disgusting shower to the guy at the check out desk who handed me my room receipt and said "I'm sorry for the inconvenience. Have a nice day."
I am not joking.
I called MS today to ask if they were interested in hearing about our experiences and they asked me to write a letter. I will do that next.
Ordered room service from the on-site restaurant "RARE". Food was okay, not great. They sent only 2 sets of cutlery -- knife and fork only. Cold, limp fries, hot wings that seemed to be left over and then drenched in fresh "sauce", etc., etc.
Dirty dishes, etc. were left on the entry hall table to be picked up. Took a cab back to Times Square for evening show of Lion King (absolutely BLEW us away!).
Walked back to the hotel, arrived around 11:15. Keys didn't work. DH went to front desk where they destroyed those keys and gave him new ones. Said if those didnt' work, might be dead battery in the door. New keys didn't work either -- DD16 and DS11 were crashed out on the hallway floor as we are now beyond 20 minutes waiting to get into the suite. I went to the house phone near elevators, called front desk again and they sent security. He used a key to let us in and said he'd try the electronic keys. When we entered the suite, it smelled like the food service tray which had never been picked up. The beds were not turned down either, which I expected, for some reason.
Security guy never knocked on the door to let us know what happened when he tried the keys and never gave us the keys back. I called the front desk and was told she'd check with security and call me right back. I told her we needed keys in case we wanted to head out for an early breakfast, etc. We never heard another word about the keys. As we were washing up for bed, I realized there were only two sets of towels, called down for two more -- the suite could sleep 6, but definitely they knew there were four of us. Someone brings up more towels.
DD is washed up and pulls out sofa bed. Let me back up for a minute - -I had called on Friday to confirm non-smoking and that there were two beds in BR and a sleeper sofa in LR. The very nice woman told me the sofa bed would be made up but closed when we arrived. Back to story. DD opens couch to find no sheets and absolutely disgusting, stained mattress. DH put blankets from the closet on top of the mattress to cover whatever those stains were, and I called down for sheets. Someone brought up sheets, sleeper sofa got made up and all off to bed. By now, we were grumpy and tired and it was about 12:15 or 12:30.
I was the first one up the next morning. When I opened the shower curtain to run the shower, I was surprised to see the tub had not been washed after the last occupant. I rinsed it really well with really hot water, but didn't want to call for someone to come clean it because my family was all still asleep.
When we checked out, I mentioned the door lock, dirty mattress, no sheets, not enough towels, and disgusting shower to the guy at the check out desk who handed me my room receipt and said "I'm sorry for the inconvenience. Have a nice day."
I am not joking.
I called MS today to ask if they were interested in hearing about our experiences and they asked me to write a letter. I will do that next.
. I certainly hope that MS looks into this matter. I'm glad that you were able to enjoy some great shows!
The shows probably saved the week from total disappointment ! Thanks for the report.
