We just returned from Disney late last night. I am so disappointed that we ate at Mama Melrose. I really wanted to try a few new restaurants this trip, and this was one of them. We did the F! package, and this was the main reason we chose MM. Anyway, the service was pretty bad. The server didn't know or understand how the F! package worked...I had to fill her in (this happened a lot on this trip actually), and then she forgot to give us our F! ticket. The food was pretty bad. I had the Chicken Campanelle. Let me just say, that my DH will eat anything....he took two bites and said, wow, that is bad. They were however willing to replace the dish with another dish. I had them just bring me noodles with butter on it. We had to ask for salt and pepper, ask for grated parmesan, ask 3 times for extra napkins, beg for refills, etc. it was just a disaster. We were there almost 3 hours. So, I say all of this ask...is this what others have experienced? I don't like to jump to conclusions, and always like to give a place a second chance.