DIS/DISUnplugged/Dreams December Event Info – DISapalooza (continued)

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We were at the MK on a MNSSHP day last month - we were getting pictures taken with the Princesses, and they shut the line down after us, it was a little after 6:00. It was actually neat, because we were the last ones and the boys got to spend about 15 minutes with all of them by themselves, but then they went and got ready for the Halloween party.

Based on this we would want to do it around 5:30 pm.
 
We were at the MK on a MNSSHP day last month - we were getting pictures taken with the Princesses, and they shut the line down after us, it was a little after 6:00. It was actually neat, because we were the last ones and the boys got to spend about 15 minutes with all of them by themselves, but then they went and got ready for the Halloween party.

Then perhaps after the Dole Whip meet at the Poly saunter over to Toon Town?
 

True, but good customer service is making the customer happy...Then they return and buy more stuff.

Good Customer Service and ensuring Customer Satisfaction are two different things.

The blanket statement "The Customer is always right" is untrue. Especially in chain retail stores. "The customer should leave feeling satisfied with their experience" is more on target.
 
That is soooo not the rule. That is the tag line of know-it-all customers.

:thumbsup2 Exactly !!!

I've worked customer service....

Hello, Doctor's answering service may I help you?
I WANT to talk to the doctor.
I'm sorry the doctor isn't available, may I take a message?
I WANT to talk to the doctor.
I'm sorry, it's 3:00 am and the doctor isn't taking calls right now.
LET ME SPEAK TO THE ______ doctor NOW ______

fun times :woohoo:
 
Good Customer Service and ensuring Customer Satisfaction are two different things.

The blanket statement "The Customer is always right" is untrue. Especially in chain retail stores. "The customer should leave feeling satisfied with their experience" is more on target.

Hahahahah Sometimes I crack myself up!!!
target-logo-copy.jpg
 
Good Customer Service and ensuring Customer Satisfaction are two different things.

The blanket statement "The Customer is always right" is untrue. Especially in chain retail stores. "The customer should leave feeling satisfied with their experience" is more on target.

Hahahahah Sometimes I crack myself up!!!
target-logo-copy.jpg

I'm assuming that pun was intended? :confused3

I got it right away :rolleyes1
 
I have had to argue with my share of customer. I learned to let them vent and get it off their chest.. then work to resolve their issue to make them happy and we don't lose our shirts in the process, especially if it is not our fault. I have had bosses who would give away printing just because a customer complained, before knowing the facts. I always checked the facts before negotiating any discounts or free reprints.
 
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