Didn’t get section we requested

[MicroBeta]

She was told to check back the following day. Based on the timing of the posts, it appears she chose not to wait.
<snip>

You are right; she didn't wait. So what?

Mike

 

[fla4fun]

What would you do if you booked at say a Hilton. Requested pool view, 1st floor, away from elevators and were told no problem at time of booking and agreed to the rate for such a room? Then when you got there they said sorry, its not available. Only room is 4th floor, facing parking lot, next to elevators, take it or leave it?

Hilton allows you to select your specific room during online check in, but still says your room can be changed. A room request anywhere is just a request. Now, if in your scenario the pool view, first floor, away from elevators was a bookable category, then I would be upset and request a change or a refund. Even if the booking agent on the phone says it shouldn’t be a problem to meet your request, they have no control over maintenance issues or guests checking in before you who have requested the same thing.

In fact, Disney doesn’t even guarantee you the room or resort you book, if you read the fine print. If they overbook, you may be moved to a totally different resort (and if you search on the boards, it has happened). Heck, if Hilton overlooks, and they do, you can get walked to a totally different hotel brand. Every hotel does their best, but it’s not a perfect system anywhere.

I think in the OPs case, the late arrival probably caused the hiccup because everyone who checked in before them that day probably wanted a refurbished room as well. I would have expected the resolution to be a move the following day when a room became available, and if a refurbished room was important to me, I would have discussed that option while at the front desk.

I once requested the old north wing at CR because there were no smoking rooms in that wing. When I arrived I was placed in the south wing and told sorry, nothing we can do. Unbeknownst to me, they were preparing to close the north wing to start BLT construction. They never said they could put me in the north wing but I would have to move for my last night. They wouldn’t tell me what the issue was - I found out after the fact. I ended up spending ten days in a room that smelled like an ashtray. So I know how bad not getting your request can be.

 

[snappy]

I once requested the old north wing at CR because there were no smoking rooms in that wing. When I arrived I was placed in the south wing and told sorry, nothing we can do. Unbeknownst to me, they were preparing to close the north wing to start BLT construction. They never said they could put me in the north wing but I would have to move for my last night. They wouldn’t tell me what the issue was - I found out after the fact. I ended up spending ten days in a room that smelled like an ashtray. So I know how bad not getting your request can be.

So do I. We got an accessible room with a roll in shower once when kids were young. It was difficult, actually dangerous due to risk of slipping.

I wouldn’t hesitate to call, email, send, or face to face whatever to change rooms in that scenario, likewise a room that had been smoked in for someone allergic to it.

 

[Huff]

In fact, Disney doesn’t even guarantee you the room or resort you book, if you read the fine print. If they overbook, you may be moved to a totally different resort (and if you search on the boards, it has happened). Heck, if Hilton overlooks, and they do, you can get walked to a totally different hotel brand. Every hotel does their best, but it’s not a perfect system anywhere.

True, nothing is guaranteed. However, Disney ranks among last place in ability to book what I want in advance. Hilton etc. will look at current bookings when I call and see whats available in the building and section I want. They will put me in the room I want at time of booking. Yes, they reserve the right to change that but its unusual. With Disney, they won't even look up whats available in a given building because they don't assign until a few days prior to arrival. The rest of the hotel industry does. Thats the point!

 

[CML's mom]

She was told to check back the following day. Based on the timing of the posts, it appears she chose not to wait.


Apologies for combining two unconnected thoughts in one paragraph.
https://www.thesaurus.com/browse/worn?s=t
https://www.thesaurus.com/browse/filthy

True. I didn’t want to wait in line because I had already waited in line twice! Once for the room and once because our meal plan wasn’t connected to our reservation. But I don’t mention that before. Wouldn’t want to upset people by mentioning it.

 

[fla4fun]

So do I. We got an accessible room with a roll in shower once when kids were young. It was difficult, actually dangerous due to risk of slipping.

I wouldn’t hesitate to call, email, send, or face to face whatever to change rooms in that scenario, likewise a room that had been smoked in for someone allergic to it.

I tried going to the front desk more than once on that stay, but they wouldn’t budge. It’s the only time I was glad to be going home at the end of the trip. I can only think that they had a lot of people complaining and just decided to take a firm line on all of them.

 

[Brett Wyman]

We had a late arrival, 9-10pm last time we stayed a BCV in May of this year. We had a low level quiet room request in. Around 4pm I received room check-in confirmation in the perfect location for my light sleeping toddlers(lower level "Epcot woods view). When we arrived and I put my MB on the door it did not open. I went back to MDE and noticed around 7:30pm it said our room had changed (lower DIRECTLY ON THE POOL view). I was internally freaked out(mostly because of the 10 hour drive and time of night). I phoned the front desk and asked what happened(very politely) and they said they did not have an answer, but would try to move is the next day. We travel very HEAVY so I didn't really want to change rooms, so I said thanks and begrudgingly accepted this room. Spoiler alert: even right by the pool the room was nearly silent inside and the kids slept fine the entire time. The BCV rooms seem to be constructed fairly well. Moral of the story is YES I think OPs room issue may have definitely had to do with late arrival. In Disneys defense, I DID NOT let them know we were arriving that late. Also someone may have though the pool view was an upgrade and was trying to be nice.

 

[lambdabeta]

This is how I see this thread. The OP asked a reasonable question. Then the usual suspects responded with their usual defense of WDW policy.Reiteration =/= defense. Like somehow all of WDW policies are perfect and never to be questioned. (i.e. you can ask at the front desk but that is it don't tell anyone else or don't ask at all because there is no guarantee) If everyone went through life that way nothing would ever change.
Then the OP at the request of someone on this thread returned to let us know what happened. Then those same Disney Defenders take what she said and twist it into something it was not. She only said she was disappointed. Somehow that becomes a temper tantrum, angry, pissed etc. None of which she said. She stated she sent an email to express her disappointment but didn't say who she sent it to Please reread her response where she states she sent the email to the manager (granted, not which manager.) or what she said exactly. And again, the usual suspects make baseless assumptions about OP's motives instead of seeing this for what it was.... a simple request for a room change.IMO, one request is simple; three chronological requests is extreme.

She is a customer of WDW. She didn't get what she wanted. She asked politely per her reports and I have no reason to believe otherwise. SHE DID ABSOLUTELY NOTHING WRONG! So can we take it down a notch.

I stand by what I said. I didn't say which posts I was talking about so your point of repeating something is not a defense makes no sense since you have no idea what I am specifically referring to.

I did quote her correctly. Here is the original post:

I am aware room requests are not guaranteed. I nicely asked when we arrived and was told there was nothing. Arriving later is probably a factor. Was told we could check tomorrow for availability. I emailed when we got to our room and said I was disappointed and a manager called and said they’ll move us tomorrow while we’re out.

I always stay Value. I haven’t been here for 5 years. Have probably been here 10 times. These rooms are in really bad shape. Carpeting is sooooo worn. I don’t think this room should cost the same as a refurb room.

I don't see the words I emailed the manager. I see a manager called. You put the word manager in there. You are misrepresenting her post.

IMO, making a request at the desk when you don't get what you want and then following it up with an email about how disappointed you are is not a demand or unreasonable. I count that as 2 requests for a room. The first request doesn't count since that is part of booking a room. She never stated or implied that she did anything but make a request. The manager who called her did not have to give her the room she wanted. Like you have said in the past this is a request and not a requirement. I don't understand why you have such a problem with someone else getting exactly what they wanted by asking.

 

[RobDoc]

It appears that the topic ran its course awhile ago and has now degraded further into a whole new discussion. This thread is closed.