Delta Went the Extra Mile .. Thank You

[nordkin]

My faith in Delta Airlines was renewed this week when the night before my brother, SIL, and mother were due to fly home from San Diego to Washington DC, my brother was admitted to the ICU in San Diego. I immediately called Delta Airlines to find out what I had to do to change their flight to another still unknown date. The first rep I talked to said pay the change fee and difference in airfare. I asked to talk to a supervisor and after the original rep finally connected me to a supervisor, she could not have been more helpful. She gave them an open ended ticket with no rate increase or change fee. When my mother called to book the new fight the doctor talked to the agent to let them know oxygen would be needed.

They arrived home last night after a Delta agent met them at the curb with a wheel chair and oxygen, took them through security, and straight to the plane. The pilot came out and talked to my family to let them know there was plenty of oxygen available and if he needed anything to just let them know. They had a layover in Atlanta and the pilot of that plane refused to leave the gate because they did not have enough oxygen tanks on board to cover my brother for the flight and this resulted in a 30 minute delay for the flight. My mother said everyone went out of their way to help and insure they were comfortable right up to the point my other brother picked them up at the airport in Washington.

It was comforting to me to know Delta went the extra mile to make sure they got home safely so he could be treated by his own doctors at home. Our entire family is grateful and wants to spread the word of the wonderful customer service.

 

[AllyBri]

You're probably going to do anyway, but a letter to Delta would be nice and to give the names of the people that helped.

 

[erikthewise]

I'm glad to hear that Delta treated you right.
I used to fly Delta frequently, but haven't for several years. They were always a class operation.

I have to admit though, that an airline is one company I would NOT want to literally "go the extra mile"! Just the right number of miles to get me home, thank you.

 

[rparmfamily]

As their Saying goes "Good Goes Around".

Rex

 

[nordkin]

You're probably going to do anyway, but a letter to Delta would be nice and to give the names of the people that helped.

I have already written a letter to Delta to express our appreciation and to thank everyone involved from the supervisor at the call center to the porters at the airport, flight attendents, and pilots.

 

[rparmfamily]

I have already written a letter to Delta to express our appreciation and to thank everyone involved from the supervisor at the call center to the porters at the airport, flight attendents, and pilots.

That will make their day knowing that you are satisified with the product. To take this further, the next time you fly Delta, why don't you bring the GA's some cookies. There is a big push for Delta Flyers to try and ensure that the flyers show that we still care about Delta and still care about the employees. This is a small kind gesture and helps keep the saying "Good Goes Around" going in the fleet.

Rex

 

[debster812]

I'm very sorry to hear about your brother's health issues, but this is a WONDERFUL post about Delta. I'm thrilled they stepped up, and took such good care of your brother and your mom.

Thanks for sharing your story.