Death in family and didn't buy insurance...

Discussion in 'Disney Resorts' started by Shellydm, Apr 28, 2011.

  1. Shellydm

    Shellydm Mouseketeer

    Jan 10, 2009
    I'm not sure if this is the right place to post this or not, but I need help.

    My Aunt (mom's sister) suddenly passed away last night. My mom just lost my dad a few years ago and is soooo upset. Her sister was her best friend.

    We have reservations for Disney Music on Monday. We didn't buy the insurance. When we booked I begged hubby to buy it, he said we didn't need it. uggh.

    We booked on a pin special with the free dining and value resorts , it was only for certain dates.

    Do you think Disney would let us reschedule our trip??? Any advice needed and very much appreciated.

  2. momabaarjo

    momabaarjo One Step at a Time

    Dec 11, 2010
    My Suggestion is to call and ask! So sorry about your loss.
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  4. stargazertechie

    stargazertechie Toy Story Midway Maniac

    Jun 17, 2009
    Call them now and explain the situation. Disney is usually really good at allowing for rescheduling trips due to extenuating circumstances. I had the same thing happen last May with my grandmother dying 48 hours before my trip.

    We ended up going, but Disney was willing to work with us!
  5. Jestocost

    Jestocost DIS Veteran

    Dec 3, 2003
    FWIW, the most you have at risk for the Disney part of the trip is the $200 cancellation penalty, which hardly makes paying for trip insurance worthwhile. If you also have flights booked on an airline that charges change fees (which is just about all of them except for Southwest), then of course you stand to lose more and could have been helped by insurance.

    As noted by PPs, however, Disney does apparently provide some flexibility with allowing guest to reschedule without even paying a penalty in these circumstances. However, what your new reservation costs may depend on what offers are available on your new dates. They may not let you apply the free dining pin to your new dates if it's not available for those dates.
  6. TDC Nala

    TDC Nala 1937, what a year that was

    Jun 22, 2001
    Call and ask about moving the trip to new dates. You won't pay a cancellation fee if you do this, but you may lose your discounts if they are not available for the new dates. Won't help you with airfare if you are flying, though. Most airlines charge a rather sizeable fee to change your flights.
  7. soulmates

    soulmates traveling through life, with the one I love

    Oct 20, 2008
    Great suggestion! Sorry for your loss.
  8. avoiding work

    avoiding work Earning My Ears

    Oct 25, 2004
    Try calling the airline too. They often will waive change/cancellation fees for situations like this. If the first person only repeats their official policy, tell her that this situation is unique, and politely ask to speak to a supervisor. I have been surprised at how helpful they can be.

    And sorry about your loss.
  9. mjp12831

    mjp12831 DIS Veteran

    Feb 14, 2010
    OP - sorry for your loss.

    So understanding what other posters are writign:

    If something happens without trip insurance you will be able to reschedule - worst case scenerio a $200 change fee from WDW, but possibly without a fee.

    Downside is that you can lose the free dining discount or other discount if availability is limited.

    So, question is if you have insurance, does insurance generally give you the same trip without additional cost and leave you free to reschedule it at any time? Or are there generally restrictions on this?
  10. maj42169

    maj42169 Wishing Upon A Star!

    Feb 22, 2008
    So sorry for your loss. You will be able to reschedule with Disney if you booked directly through Disney Destinations. Just call them and explain the cirumstances. But, as a previous poster said, you will not be able to apply your room rates or freee dining to the new reservation.

    Again, I am sorry for your unexpected loss.
  11. AmberHeartsDisney

    AmberHeartsDisney DIS Veteran

    Apr 21, 2009
    Im soooo sorry to hear that :(
  12. DizBelle

    DizBelle CSI: Can't Stand Idiots

    Sep 10, 2003
    I think within 45 days, Disney also charges a change fee to change anything about your reservation. But you may be able to convince them to waive that fee. You will only retain your discounts if they happen to be available for your new dates.

    As far as airlines, if your tickets are non-refundable, you will not get your money back. If you change your flights, you will have to pay the change fee (likely $150) plus whatever the fare difference is to the new flights. Again, you might be able to convince them to waive the change fee.

    But, there are no guarantees. That's what the travel insurance is for.
  13. Pirate at Heart

    Pirate at Heart <font color=teal>do you have to wear the wet suits

    Jan 12, 2007
    Being a TA (part-time) I see this often.

    My advise, call Disney and explain the situation, the airline as well. Most of the time they are very understanding. If you talk to someone who isn't say "thank you" hang up and try again.

    Sorry for your loss.
  14. A Mickeyfan

    A Mickeyfan DIS Veteran

    May 31, 2000
    I am very sorry for your loss. If you call them and tell them what happened, they may work with you, I know they have with me in the past.
  15. fla4fun

    fla4fun DIS Veteran

    Nov 12, 2006
    OP, I am so sorry for your loss. I am going through a similar situation, having lost my dad suddenly just two weeks ago, and having a Disney trip scheduled in three weeks.

    However, I am chomping at the bit to go on the trip. I desperately want to get away from the well meaning friends, and the attorneys, and all of the attendant trappings of losing a family member (especially as I just lost my mom last November, and am not through that grieving process yet). I want so badly to be in my "happy place" right now. I really wish I'd had the trip booked sooner instead of having to wait. It doesn't mean I loved my dad any less, or that my mourning period is over, or that it's any disrespect toward him if I smile and relax. I need this trip to decompress. Have all of you sat down and actually discussed whether to go or not? Getting away from the situation could be just what you need to start the recovery process. At the very least, it's a much needed break from what is happening at home, provided it doesn't conflict with the funeral or memorial service (I'll be attending my parent's memorial next week).

    I would totally understand anyone who wanted to cancel or reschedule in these circumstances, but I just wanted to offer my personal point of view as another option.
  16. cm8

    cm8 <font color=blue>Half of the time we're rushing ar

    Nov 20, 2009
    I am so sorry for your loss:hug:. I will keep you and your DM in my thoughts and prayers:hug:
  17. TLinden16

    TLinden16 Scotty and Ray at Jelly Rolls are the best!

    Dec 20, 2002
    Sorry for your loss.

    I'm going to move this to our resort board in case the folks over there have additional input.

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