Dear Disney Vacation Club IT department...

Murron

DIS Veteran
Joined
Mar 9, 2012
Messages
917
I beg of you to please please please do something....anything to fix and especially UPGRADE your horrible website. I've been begging and pleading for this for literally years. OK....just a rant people.....no response necessary. (From a former tech in a previous life who is exhausted).
 
I dislike Disney IT probably more than the average person. What is it in particular that you are having a problem with ?
 


When you finish your reservation it will sometimes go to programmer babble. Which I now know the reservation did not take. I went through three different browsers to accomplish the reservations I needed to make. Doing this just proved to me it is Disney and not the browsers. Points also do not update in real time....i.e., if you cancel a reservation you do not see the immediate update. Just frustrating.
 
I beg of you to please please please do something....anything to fix and especially UPGRADE your horrible website. I've been begging and pleading for this for literally years. OK....just a rant people.....no response necessary. (From a former tech in a previous life who is exhausted).

I dislike Disney IT probably more than the average person. What is it in particular that you are having a problem with ?
My reply is below.....I'm so disgusted and frazzled that I couldn't even reply correctly....ugh
 
Two hours later, I received my email confirmations. Definitely not acceptable as WinterSoldier said in the Year of Our Lord 2024.
 
The survey pops up nearly every time I am on the site. I filled it out once years ago but it it is soooooo long. Hope they change that!
 
DVC IT, well....Disney IT in general, has been reported on for years and years. It has a bad reputation. I've called IT 2-3 times and I'm always told the same thing....."We are not receiving any complaints. We don't have any issues on our end. The problem must be on your end."
 
DVC IT, well....Disney IT in general, has been reported on for years and years. It has a bad reputation. I've called IT 2-3 times and I'm always told the same thing....."We are not receiving any complaints. We don't have any issues on our end. The problem must be on your end."
Sounds like someone is perfectly in control of which things get lost through the site.
 
I railed about this when they launched the "new site" five plus years ago. They apparently don't know how to test their own work, as it just outright didn't work in any other browser other than the latest version of Chrome at the time.

I'm in charge of a website development for a very large company. Before we can launch, our QC department has a suite of tests to run on various browsers, some of them quite old. Each year, we take the statistics of browsers used on our site to determine what browsers will need to be supported in our testing in the coming year. We finally reached a point where we could retire the old iphone 4, which ran an early Safari browser, in 2020, 11 years after Apple discontinued manufacture of it, and 6 years after even Apple declared it obsolete. We still support the iphone 8 and some early ipads, plus old versions of Android, and super old versions of Chrome and Internet Explorer, because our large corporate and small business customers continue to use them. But, of course, we have our own programmers who are very experienced and understand that their code will be subjected to tests and sent back if it needs remediation, unlike Disney, who seems enamored with turning over projects to teams of off shore programmers of questionable skill and experience, whose sole motivation is to produce something fast to get a gold star next to their name on the board.
 
Last time I joined in oon complaining abt the dashboard glitch on this board, it was fixed within a few weeks! Coincidence or not, I'm relieved!
 
DVC IT, well....Disney IT in general, has been reported on for years and years. It has a bad reputation. I've called IT 2-3 times and I'm always told the same thing....."We are not receiving any complaints. We don't have any issues on our end. The problem must be on your end."
India tech support: It's always you; never them.
 
unlike Disney, who seems enamored with turning over projects to teams of off shore programmers of questionable skill and experience, whose sole motivation is to produce something fast to get a gold star next to their name on the board.
EVERYONE who has ever worked in IT knows this is the problem. It's not cheaper when has to be redone 5-7 times and frustrates the heck out of users/customers.
 
















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