DCL Show: What Are The Current Cancellation Policies for Disney Cruise Line?

[JJZMgailey]

In this episode of The DCL Show, Dreams Unlimited Travel agent Elaine Edwards leads a conversation about the current cancellation policies for Disney Cruise Line during the COVID-19 pandemic along with advice on where to find trip insurance information.

 

[miguelgar83]

Good to know!

 

[SCDVC2000]

In this episode of The DCL Show, Dreams Unlimited Travel agent Elaine Edwards leads a conversation about the current cancellation policies for Disney Cruise Line during the COVID-19 pandemic along with advice on where to find trip insurance information.

I can’t cancel my cruise online- and when I call it gives an automated message and hangs up

 

[Trisaratops]

I see this is from February, any new updates on this?

 

[lanejudy]

I see this is from February, any new updates on this?

Some policies have been extended.

• The Extended PIF and Relaxed Cancellation Fee policies have both been extended to cover cruises departing through 12/31/22.
• The Cruise Date Flexibility policy has been extended for sailings through 9/30/22.
• The Fle ible Refund policy has no stated end date - which could mean they'll continue that indefinitely or could mean they'll drop it independent of the other temporary policies.

I suggest watching DCL's Book with Confidence page for current policies.

 

[soniam]

I can’t cancel my cruise online- and when I call it gives an automated message and hangs up

The phone lines are insanely busy and often won't even allow people to wait on hold. Try calling when they first open, like be dialing the number right before they open, or try late at night. Some people have been able to email, but they don't respond immediately. Good luck.