Day 1 For Real

highlander447

<font color=green>It's a dirty job but someones go
Joined
Apr 3, 2003
Messages
3,389
My DW due to meds snores pretty loud so at 5 am I had a choice death row or Wal-Mart so I got ready son also decided to join me, daughter said she was going to try & sleep, I went to front desk spoke to a really nice lady at front desk about our situation she was very sympathetic but told me to come back at around 9 am and ask for front desk manager but not say she told me that, she arranged a cab for me & son to Wal-Mart $13 incl tip each way, so I got new jeans, some supplies and binoculars for AKL so kids could see animals better, we got back to room about 8.30 am, DW & DD where up and ready so we had breakfast in room then after a shower went to front desk to follow advice given earlier(sorry guys know this is probably bore)I didn't get to speak to manager but got a supervisor Darryl nice guy very polite he said he would make a few calls and that he was very sorry about us having to deal with this on vacation we agreed I would call back later for a progress report. Okay so now the parks we headed to IOA determined not to let this spoil the holiday first stop was at a shop as last march l had bought a woody clock which was broken still had receipt girl at shop exchanged no problems (got to love resort delivery) it was a pretty hot morning so we hit Dudley very great and wet, then Popeye need l say more, then we waited 20 min for the flyers first time on this ride its enjoyable although DD makes it more fun due to fact she is pretty scared of dino's, pretty easy to wind up, after the flyers we headed to JP boat ride we got front row and very wet, then we wandered to DD we went on fire 2nd row pretty good it was now about noon so kids where hungry (as always) we looked at Mythos but kids not that hungry so we ended up at Seuss Cafe DD had pizza & DS had chicken & fries kids meal we got a large juice to share, they loved the cookie also I tried a slice of pizza it was pretty nice, so after being refreshed we set off again we had a few pics with gringe etc also the xmas decorations where still up looked pretty good then it was off to the hulk now my DW has been receiving treatment for her shoulder and is on meds for it as well so she sat this out I rode once with kids then they rode themselves, after that it was Spidey which was great as always although DW said she would have been better on hulk as she got thrown a lot, it was about 1pm now and very warm so we headed away from IOA (by the way while in IOA we also had too go in the shops as well at least according to the girls we did just didn't want to numb your brain with all those shops).We where going to do US but as it was so nice we decided to hit RPR pool but on the way I saw those lovely deck chairs outside Margaretville and I could feel the islands calling me home so after a beer and a hot dog which was delicious and few evil childlike stares to their dad we got to the pool which was not crowded, while the family got set up at the pool I went to speak to Darryl who basically couldn't help with our dilemma which to be fair I expected but he did offer me a room $139 night as I had AP for the 12th I paid for this as we really had plans set in stone that day due to DD birthday, when I went to room there was a voicemail message from our travel rep basically saying where are u guys how come we have not heard from u? and they had left a package at front desk for me, okay now I was mad, so after picking up the package which had all the info on it that we needed I contacted the rep and it was good to channel that anger she told me she would investigate what happened at the airport and also the room mix up I told her that our holiday was being spoiled by having to deal with these calls, she assured me she would call HQ on Monday to straighten this out, so that over, back to the hols,we spent a couple of hours at pool then DW said she was tired so she went to room to lie down, kids played a few games of pool also they beat me pretty good at it about 5pm we changed and went to US to ride the mummy without mummy, what can I say awesome it was great kids got a few souvenirs at gift shop which took a long time as couple in front had a problem with hotel card and only 1 till on plenty of staff now as I am a manager of a store I saw no reason why we could not be served while a member of staff dealt with these customers but we had to wait nearly 15 mins and no apology for the wait sorry but that’s bad customer service it costs nothing to be polite because of this wait we only rode mummy once as we had a table at the Latin quarter booked for 7.30pm so off we went to change and wake DW
Latin quarter was good but not as good as expected we where seated quickly and service was quick way too quick still eating first course as they laid main course, it was not a big table it curtailed the enjoyment trying to move at the table I had Giant Shrimp good, then skirt steak which was big and tasty, DW shared chicken nachos with kids and had chicken fajitas, DS had fish & chips, DD had burger, for desert the kids shared chocolate cake which we had to ask for twice I had Brulee, for drinks I had a little Havana cocktail which was delicious kids & wife had soft drinks which where not refilled overall $90 after discount food very nice but service lousy I left 15% tip but sorry I am fed up with poor service in states because server and cab drivers know u tip no matter what its really not customer service in my book a tip should be for good service okay enough said, after dinner we went a wandering around city walk then back to room welcome gift of wine & nuts there we watched a little TV then off to the land of nod
 
Sounds like a pretty good day. It was too chilly to ride the water rides when we were there in Dec. Did you get things straightened out for your RPR stay or are you still paying the additional $139 a night? That night was supposed to be paid for already in your package right? Glad you got the Loews gift. We never did get ours last time even after asking three times about it.

I have to agree with you about tipping. I am so excited to be going to an all inclusive resort in Mexico where tips are already included. I plan on tipping extra as from what I hear, they make very little and are very appreciative of tips and give good service as a result. Very different here at home. I am not stingy and most always tip 20% for good service. My biggest gripe is when restaurants add the tip (17-18%) on if you have a party of more than 6. When this happens, most always the service is terrible.
 
Okay now this is sounding better...not perfect but better. Tomorrow will be a no calls no hassles (now I sound like a CC commercial) kinda day, right??

Too bad about the service at Latin Quarter, we always enjoy a great meal there and havent had the problem you had.
after a beer and a hot dog which was delicious and few evil childlike stares to their dad

I know that evil stare! Sheesh its your vacation too! :rotfl:

Can't wait to read the next day! Thanks for writing.
 
Thanks I am trying not to bore u guys with all the things that happened due to our travel company I will post a seperate report on that but basically it took until the 15th of january for the calls etc to stop thats a full 7 days of our vacation we are in processing of trying to get compensation and apology from travel agent but let me say in the hotels defence they helped us out and also covered 2 nights of our stay in addition to supplying the kids with 2 goody baskets of toys and sweets so keep reading for details
 

:worship: :worship: Well i am glad it sounds like your day is going better....No excuse for bad customer service... And i agree with you on the tips... :Pinkbounc :Pinkbounc
 














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