DAS Approval/Denial with New DAS Guidelines START 5/20 WDW & 6/18 DL

[Grim Grinning Ghostie]

Hi @prettypatchesmsu
I was told I would have to explain at every ride my concern.
Yes, it is very anxiety inducing to have to explain over and over.

That's so unfortunate. RTQ would have been such a fantastic alternative for the vast majority of DAS users, I imagine, and would succeed in drastically lowering the amount of us entering a Lightning Lane at once. I really, really don't understand leaving it up to the discretion of the CMs at each queue entrance.

 

[prettypatchesmsu]

Hi @prettypatchesmsu
I was told I would have to explain at every ride my concern.
Yes, it is very anxiety inducing to have to explain over and over.

I’m so sorry that it works this way and I could never use this with my verbal communication problems. I understand the trouble with having to describe your issues each time to different strangers. That’s horrid and so unnecessary. I had thought this might be a good mid-range accommodation between DAS and AQR. But this sounds very unreasonable to expect someone to go over and over it.

 

[Karin1984]

Could the CMs see you’d been approved on the call for RTQ somehow? It seems wild to have to describe your needs over and over!

It sounds like they are giving the final decision to the CM at the ride. Like a pilot on a plane.
I wouldn't be surprised if soon we will see people bringing a printed card with their needs described on it. Because constantly describing it will get a pain real quick.

Two weeks ago I went to Disneyland Anaheim, with DAS approved under the old system. For certain character meet & greets, I couldn't request a return time in the app. I had to do it at the M&G. However, none of the CMs asked me to prove or explain why I asked for a return time. In the old system they might counted on that very little people knew what to ask for. Or they just didn't care.

If it's going to be a new responsibility for the CM at the ride, and this can come with discussion/explanation, I can see CMs getting burned out with this procedure very quick. I can see it play out like this: they will just believe anyone who says they need this, because checking, and listening to explanations, making a judgement will cost time they do not have.

 

[lanejudy]

I can see it play out like this: they will just believe anyone who says they need this, because checking, and listening to explanations, making a judgement will cost time they do not have.

My understanding is that they are limited in how many can be given out, and they must somehow document it in the system. A CM has posted they will be audited -- if found to be giving out too many they could face disciplinary action. So no, I don't expect them to just give RTQ to anybody. I expect the reason it is left to the attraction CMs could be related to 1) the reason for the request and/or 2) the situation at the attraction at the time. For example...someone requesting a return to avoid sun would be denied at an attraction with an indoor queue. Or there was a poster yesterday who did this on Saturday night and found they didn't need the RTQ granted, they were allowed to access the queue for a short wait.

 

[Poohbear538]

I’m so sorry that it works this way and I could never use this with my verbal communication problems. I understand the trouble with having to describe your issues each time to different strangers. That’s horrid and so unnecessary. I had thought this might be a good mid-range accommodation between DAS and AQR. But this sounds very unreasonable to expect someone to go over and over it.

 

[pixiedust2u]

I’m so sorry that it works this way and I could never use this with my verbal communication problems. I understand the trouble with having to describe your issues each time to different strangers. That’s horrid and so unnecessary. I had thought this might be a good mid-range accommodation between DAS and AQR. But this sounds very unreasonable to expect someone to go over and over it.

A thought on this being denied and “offered” RTQ. I can’t imagine the anxiety of having to explain their condition over and over.
Perhaps typing something out that explains condition and handling to a CM would be an option? So you don’t verbally have to go through the stress and anxiety of repeatedly explaining yourself?

 

[TikiTikiFan]

Follow up question for those that have applied- so when you call now you speak to a CM and the health professional separately? Or are they both on the call? Are the interview questions still pretty much the same?

 

[theluckyrabbit]

You’re not under the new rules then. When I did my WDW interview right before the switch I too had more intensive questions.

We’ve seen reports the last few weeks of DLR tightening up their approvals. Unfortunately we’ve also had reports the DLR CMs are spreading a lot of misinformation, they have a serious gossip problem. They state this stuff about the new program to people on these calls and in-person so matter of fact people are convinced it’s fact (my fav was the one who said only 14 and under will be approved going forward). Imho no one should trust anything a DLR DAS CM says beyond “you are or aren’t approved” until after the new program goes into effect.

Please don't invalidate my experience because it differs from yours. I reported my personal experience yesterday because it differed so markedly from my previous experience, even from my renewal a month ago.

I assume that the CM who helped me was not "spreading misinformation" (although I agree with you that this happens too often with CMs) since her supervisor (not a lead) authorized everything she told me and did. She actually told me that she was using the new system and criteria for me. I wish she could have given me 120 days, but that new rule isn't active yet. The strong emphasis on having no guarantee that DAS would be granted in the future tells me that they are seeing a lot of (angry?) people who assumed they were good for life, which was never the case with DAS anyway.

 

[Mouskateer227]

Were both the CM and the Medical Professional respectful towards you throughout the long interaction? (we've had a couple reports of rude CMs/medical professionals so that's why I ask)

Yes. It went quite well... It was a high anxiety experience, but I made it to the end. They were both very cordial. The only thing that was unnerving was at the end before the decision was made, they had to discuss my condition in private,

 

[Unity]

She seemed a bit confused and admitted that she felt I need the accommodation, but the new list doesn't really cover my issues and needs because DAS was really for those who "don't understand about standing in lines."

They state this stuff about the new program to people on these calls and in-person so matter of fact people are convinced it’s fact (my fav was the one who said only 14 and under will be approved going forward). Imho no one should trust anything a DLR DAS CM says beyond “you are or aren’t approved” until after the new program goes into effect.

Indeed: the CM's sentence goes right against how some people have been approved. I have heard of Veterans being approved for things, as well as other certain issues from adults which have the mental capability to understand lines. [which I will not state here to prevent listing any abiltiies]. I find it odd how many times that talk of not understanding about standing in line has come from DL, but it has proved to not be how the new rules has worked. [Neither has the 14 and under].

I'm going to guess until Disneyland gets under the new DAS rules in June, there will be confusion from CMs [especially if they aren't being trained themselves either yet/or will not be part of the new system]- but the information they said is as far as new approvals under the system has proved, isn't true.

 

[theluckyrabbit]

Indeed: the CM's sentence goes right against how some people have been approved. I have heard of Veterans being approved for things, as well as other certain issues from adults which have the mental capability to understand lines. [which I will not state here to prevent listing any abiltiies]. I find it odd how many times that talk of not understanding about standing in line has come from DL, but it has proved to not be how the new rules has worked. [Neither has the 14 and under].

I'm going to guess until Disneyland gets under the new DAS rules in June, there will be confusion from CMs [especially if they aren't being trained themselves either yet/or will not be part of the new system]- but the information they said is as far as new approvals under the system has proved, isn't true.

I think the positive in my experience yesterday is that the CM really listened and tried to find the best option for my individual needs. If this level of effort and consideration from CMs is part of the new system, it will be a step in the right direction.

 

[gottalovepluto]

Please don't invalidate my experience because it differs from yours. I reported my personal experience yesterday because it differed so markedly from my previous experience, even from my renewal a month ago.

I’m so sorry it felt like invalidation! Never my intention I should be careful with my bluntness

But we’ve seen waaaay too many reports like that for me to stay silent. People know your experience and your truth and I gave perspective that others have heard other things in a similar fashion.

 

[lanejudy]

Follow up question for those that have applied- so when you call now you speak to a CM and the health professional separately? Or are they both on the call? Are the interview questions still pretty much the same?

The video call is initially with a CM, who will have a health professional join them if they aren't sure about something. So the HCP may or may not be directly involved in a given call.

 

[Gentry2004]

Our trip is not for several months still but I'm very curious to see how the RTQ option plays out in reality. While not ideal, it would be better than nothing for my DH and he would likely only use it on certain rides. But I am afraid to get my hopes up.

 

[Kooks and Bay Bay]

I'm confused now.
I thought the advent health professional was "training" the CM's to recognize what was needed instead of being directly involved in the decision making process?
Also I thought they still were not wanting to know your condition/diagnosis but rather the reasons why you could not wait int he standard queue?
But reading some posts here it sounds like you now tell them what your condition is and then they deem whether its a valid condition that would prevent you from waiting in the standard queue instead of what your actual needs are?

If that's the case then why not let people on here say exactly what their condition is if they want to disclose the info and what questions they were asked?

 

[lanejudy]

why not let people on here say exactly what their condition is if they want to disclose the info and what questions they were asked?

The reason we ask folks not to share such details is to prevent scammers from “borrowing” someone’s info.

 

[Kooks and Bay Bay]

The reason we ask folks not to share such details is to prevent scammers from “borrowing” someone’s info.

Scammers gonna scam and they don't need this thread to figure out how.
I'm more just curious as to if people that have my same conditions are being approved or denied.
I think people should at least be able to disclose the condition if they want. I guess I understand not wanting to discuss exact questions and answers.

 

[Bearval]

Scammers gonna scam and they don't need this thread to figure out how.
I'm more just curious as to if people that have my same conditions are being approved or denied.
I think people should at least be able to disclose the condition if they want. I guess I understand not wanting to discuss exact questions and answers.

Scammers are going to scam but we shouldn’t be making it easy for them to do.

 

[SueM in MN]

I'm confused now.
I thought the advent health professional was "training" the CM's to recognize what was needed instead of being directly involved in the decision making process?
Also I thought they still were not wanting to know your condition/diagnosis but rather the reasons why you could not wait int he standard queue?
But reading some posts here it sounds like you now tell them what your condition is and then they deem whether its a valid condition that would prevent you from waiting in the standard queue instead of what your actual needs are?

If that's the case then why not let people on here say exactly what their condition is if they want to disclose the info and what questions they were asked?

The information we had before the new process went 'live' was that the 3rd party Health Professional Company was training CMs who would be doing the screening and front line attraction staff. (Inspire Health, not Advent Health)
It also said the Health Professionals would continue to act as consultants. They are not doing the DAS registration chats, but are being called in to some of the chats by the CMs.

People tend to mention their diagnosis/condition, but that doesn't mean the CM wants to hear it, asks for it or is basing any decisions on the diagnosis/condition. Many people have posted that the CM specifically said the did not want the diagnosis.
The questions people are being asked during the chat have to do with needs and concerns related to being/waiting in lines

The reason we ask folks not to share such details is to prevent scammers from “borrowing” someone’s info.

Agree

 

[Bearval]

I'm confused now.
I thought the advent health professional was "training" the CM's to recognize what was needed instead of being directly involved in the decision making process?
Also I thought they still were not wanting to know your condition/diagnosis but rather the reasons why you could not wait int he standard queue?
But reading some posts here it sounds like you now tell them what your condition is and then they deem whether its a valid condition that would prevent you from waiting in the standard queue instead of what your actual needs are?

If that's the case then why not let people on here say exactly what their condition is if they want to disclose the info and what questions they were asked?

Everyone who requested the DAS interview had to sign a waiver. I do know that part of that waiver you had to agree not to video or record your conversation. Since Florida is a two party state this will hold up if you post your video or recorded conversation and Disney decides to sue you. The waiver was pretty long and to be honest I didn't read the entire thing and I am pretty sure most people don't. But I wouldn't be surprise if the waiver you had to agree to also states that you cannot disclose what the CM asked you.