CVS employee cut up my card, what to do with the EBC?

[ClarabelleCowFan]

Yes, I think I use the right word. I had the cards & keys in my hand first, then it is in her hand.
Should I complain to the corporate? The more I think about how they did this, the more upset I get.

1-800-SHOP-CVS

Also feel free to join us on the CVS threads here on the Budget Board to discuss the deals of the week.

I've found that those that don't "CVS" are quick to judge those who do.

Breaking policy or not, they should have informed you that the policy is XXX and they would need to discontinue your additional cards. If the policy is one per household, they should have told you as such and given you opportunity to say that one is your mother's who is in a different house. It's perfectly reasonable to me that someone may have their mother's card if the mother is ill and cannot do her own shopping, etc. (They don't need to know that she went on vacation and you were shopping for her.)

They shouldn't have just taken your keys out of your hands without explaining what they were doing. I would complain. It's not about the cards being cut up to me, it's about how it was handled.

Absolutely this was handled very badly.

I have 2 CVS stores near me. One is MUCH more friendly than the other one. I choose to spend my money and take my prescriptions to the friendly store even though it is a little further away.

Call corporate. Calmly explain your situation and ask that they reimburse you for the ECBs that you can no longer use with a CVS gift card so that you can continue to shop in their stores.

 

[perriwinkleblue]

I think that a lot of the comments here assumed you scammed CVS but I believe your comment was regarding being offended that they cut cards from you keychain, so here is my 2 cents.

You cannot have more than ONE card to your name with the same address. However, everyone in your household can have cards according to customer service. (if this has changed, sorry) You could take advantage of an ECB deal and so could your husband. Playing by the rules and getting a great deal is not scamming. Sometimes ECB deals are really great and I'm sure the stores don't always like it.

I think USING a card that's not your's would be a problem. Just having the cards on your keychain is not wrong. It's your business as long as you are not using DH/DM cards for yourself.

I won't speculate on whether you use multiple cards. That is not my business. The store should not accept multiple cards from the same person. I know some people grossly abuse this and that's wrong. I'm not sure how they police such a thing but the policy needs to be the same for all customers, not just the ones they resent. What if I picked up a prescription and supplies for a sick friend? Could I use their card? There has to be a policy in place. What if I routinely shopped for Grandma?

That said, I believe that it was wrong for someone to take your keys. If you were trying to use, say DH's card, then they should have just refused to let you and told you why. It's fine to uphold the rules but a little courtesy goes a long way.

I think cutting the cards was an offensive way to treat a customer. If your husband needs help with his ECB, he could call corporate.

 

[LanaJae]

The Extra Bucks associated with those 2 cards can be used by giving the telephone number associated with each card.

There are some offers that are limited to one per household, but both you and your husband are allowed to have a card, and I'm assuming you shop for your mother and possibly pick up her prescriptions.

The store doing this is offensive. I would call 1-800-SHOPCVS and ask for the name and phone number of the district manager for your area.

If you were going in the store each week and buying the limit of the items that were advertised as one offer per household on all 3 cards, then they have the right to speak to you about it. If you continued to do that, they have the right to request through corporate office that the other cards be deactivated. The card(s) will only be deactivated after someone at corporate office reviews the transaction history.

 

[dakcp2001]

Sorry, I dont know what a tag fairy is! lol

To me its a pretty clear cut case of "If it looks like a duck and quacks like a duck......"

I think CVS will prob be happy with their employee for catching someone trying to work the system. If you go back to the beggining of the thread, she wasnt complaining about the fact the keys were swiped from her hand (which does seem rather unreasonable to me) but in fact, she was upset about HOW TO GET HER ECB bucks back.

Sorry, you got caught!

Nothing against CVS' ers, but if your not playing by the rules, you run the risk of getting caught.

 

[maggiew]

Sorry, I dont know what a tag fairy is! lol

To me its a pretty clear cut case of "If it looks like a duck and quacks like a duck......"

I think CVS will prob be happy with their employee for catching someone trying to work the system. If you go back to the beggining of the thread, she wasnt complaining about the fact the keys were swiped from her hand (which does seem rather unreasonable to me) but in fact, she was upset about HOW TO GET HER ECB bucks back.

Sorry, you got caught!

Nothing against CVS' ers, but if your not playing by the rules, you run the risk of getting caught.

But she WAS playing by the rules. You are allowed to have one card per adult member of household. You ARE allowed to shop for your mother. Etc.

Maggie

 

[Grumpy's Gal]

CVS's rule is to issue one card per household, so I'm not sure why you had a different one for your DH? .

my DH and I have different cards too. Our CVS years two years ago when they were new in town was encouraging EVERYONE to get their own card. I don't know if they were getting credit for how many new cards they had or what? they were even encouraging grown children in the same household to get their own cards!

So, they know my DH and I have the same address. We have the same mailing address and we each get things in the mail from them.

This one per household must be new.

And my DH travels so he has a card. I have my own card. We will never use the same card.

 

[dogluva]

Actually, I believe CVSs rule is one per adult in the household.

Some offers state one per household, but not all.

I would call corporate.

Maggie

My husband and grown son all have their own cards. We never gave it any thought.

 

[Grumpy's Gal]

With all those cards on your keyring, I hope you can understand why they cut them. I would've too.

I don't understand.

FWIW, I also have my sister's cvs tag on my key ring in addition to mine. And she has mine on hers.

With the price of gas, we take turns going. CVS is not close in miles to either of us. On the weeks when I go, I use my tag for my stuff and her tag for hers. I've never had any problems. Then when she goes, she does the same with mine.

They know we're sisters -- they know we do it. I don't see anything illegal about it -- it's for two different families.

If anyone grabbed my keys.........well, I won't even go there. I'd take it to the highest level possible!

 

[dogluva]

Sorry, I dont know what a tag fairy is! lol

To me its a pretty clear cut case of "If it looks like a duck and quacks like a duck......"

I think CVS will prob be happy with their employee for catching someone trying to work the system. If you go back to the beggining of the thread, she wasnt complaining about the fact the keys were swiped from her hand (which does seem rather unreasonable to me) but in fact, she was upset about HOW TO GET HER ECB bucks back.

Sorry, you got caught!

Nothing against CVS' ers, but if your not playing by the rules, you run the risk of getting caught.

HOw is she getting caught. I think you are over thinking this. Trying to "work the system"-a little over the top, doncha think? Also, How do you know she wasn't upset they took her keys?

 

[Aristomommy]

my DH and I have different cards too. Our CVS years two years ago when they were new in town was encouraging EVERYONE to get their own card. I don't know if they were getting credit for how many new cards they had or what? they were even encouraging grown children in the same household to get their own cards!

So, they know my DH and I have the same address. We have the same mailing address and we each get things in the mail from them.

This one per household must be new.

And my DH travels so he has a card. I have my own card. We will never use the same card.

DH and I also have separate cards. I started shopping at CVS and DH uses them for his prescriptions. He was asked if he had a CVS card and he said "no, my wife has one". They encouraged him fill out an application for his own card. There was no mention of one per household, I think they were tracked how many new cards they signed up or something. Now, if a weekly special is X amount per household, I usually stick to that. I am too busy to come back several times to use different cards. I used to go twice with both cards when there wasn't a limit mentioned and I didn't work as much.

 

[Maybelle]

CVS's rule is to issue one card per household, so I'm not sure why you had a different one for your DH?

As for your mom's card, doesn't she have one on her key ring or in her wallet? If so, just give the ECBs to her. Technically, they're hers anyway.

As previously stated, this is incorrect. CVS policy is one card per person.

But she WAS playing by the rules. You are allowed to have one card per adult member of household. You ARE allowed to shop for your mother. Etc.

Maggie

I agree. There is nothing in the OP to indicate that any rules were being broken here. While I know there are those who take advantage of a good thing, there is nothing to indicate that in this case. The CVS employee was wrong, and the OP should definately call corporate and explain the situation.

 

[dakcp2001]

HOw is she getting caught. I think you are over thinking this. Trying to "work the system"-a little over the top, doncha think? Also, How do you know she wasn't upset they took her keys?

I read the title of the thread!

 

[willis37862]

I love how so many are ready to string up the OP for scamming CVS Sounds like she wasn't doing anything wrong. No where does it say that she isn't allowed to carry her mother's CVS card. DH and I have our own cards and all the CVS employees at our two stores know and they have never said Boo about it. Like a previous poster said we also get coupons sent to our house from both cards so CVS knows we have two cards and they haven't canceled them.

Now the snatching the keys away...well she would have had one customer to deal with if it was me! That was completely uncalled for!

 

[missj1975]

Breaking policy or not, they should have informed you that the policy is XXX and they would need to discontinue your additional cards. If the policy is one per household, they should have told you as such and given you opportunity to say that one is your mother's who is in a different house. It's perfectly reasonable to me that someone may have their mother's card if the mother is ill and cannot do her own shopping, etc. (They don't need to know that she went on vacation and you were shopping for her.)

They shouldn't have just taken your keys out of your hands without explaining what they were doing. I would complain. It's not about the cards being cut up to me, it's about how it was handled.

I totally agree. After reading everyone's posts, it sounds like the OP wasn't breaking any rules by having more then one card. Either way, I think the cashier handled it all wrong. I would go back to the store and explain to the manager that she needs to learn her CVS policy a little better and go from there.

 

[ZPT1022]

If having two cards is against the policy, I don't mind them take it away. It is the way how they took it away that made me mad.

that would be what made me mad too. Question you about it? Fine. Tell you you can't use more than one card? Fine. Take your keys and touch your personal property? No way in hell. I would have shouted after her "Where do you think you're going with my car keys?" No way that is okay.

Yes, I think I use the right word. I had the cards & keys in my hand first, then it is in her hand.
Should I complain to the corporate? The more I think about how they did this, the more upset I get.

You used the right word, I think the other poster was just mad for you and surprised that someone would do that.

my DH and I have different cards too. Our CVS years two years ago when they were new in town was encouraging EVERYONE to get their own card. I don't know if they were getting credit for how many new cards they had or what? they were even encouraging grown children in the same household to get their own cards!

That's how ours was too when they first opened. We went in and signed up at the pharmacy and transferred our prescriptions from the CVS in the town we used to live in and they signed us each up for a card.

 

[ilandrazdsw]

I don't know how they would be able to limit 1 account per address...what about adult children that live with parents, but pay for their own groceries or someone who rents a room or inhouse apt? Sounds like the employee was not having a good day and handled it the wrong way...as did the manager!

 

[ajk912]

I would let it go. In the grand scheme of life, it's not that big of a deal. You had three cards on your keyring when the policy is one per person. If you don't want the cashiers touching your keys, DON'T use the keyring card. Use the regular sized card.

PS- I can't think of one legit reason besides trying to double/triple up on offers to have more than one card on your keyring. Otherwise, just scan one card for everyone, whether you are picking up mom's stuff or your dh's stuff or whatever. The OP said how do I get MY ECBs back, not how do I get OUR ECBs back.

 

[brittsmum1998]

I went to my local CVS today to buy some nature valley bars. During checkout, I gave the cashier my key card to scan. I have 3 cards on the key ring, one is mine, another belongs to my DH, and one is my mom's. She saw that and said I was only allowed one card and asked me which one I want to use. I told her which one I would like to use and she took my key & cards, went to her manager, they cut up two other cards.

I was pretty upset. Now, what do I do with the ECBs that's on the cards that were destroyed? I don't think I can find the duplicate card for them.

Just to vent, the employees from this CVS had been always very hostile to me, because I pay so little out of pocket with ECB. However, instead of avoiding this CVS in the future, my plan is to do all my "free" purchase there and make sure my out of pocket is as close to 0 as possible.

I am wondering if the clerk was "suspicious" and thats why the cards were ripped up (after speaking w/ the manager) . I don't even get the free stuff but my CVS is good and always takes my expired bucks towards things. If she is getting so much free would any of you be a bit suspicious seeing a keyring w/ 3 cards on it? Again, I'm not accusing you but I only have one card (dh doesn't have one) and I would be sorry if the "perks" were taken away due to people abusing the policy (NOT ACCUSING YOU)

 

[PrncessA]

I didn't read every response but I wanted to give mine.

YES you should call customer service or if the "manager" who cut up your cards isn't the Store Manager I would call them and politely explain what the other manager and cashier did. Explain how upset you are and that you would not expect CVS to accept customer service like that. CVS DOES ALLOW for every adult in the household to have a CVS card! Even if they didn't it is NOT right for them to take your keys and do ANYTHING with your personal property! Each CVS could be used for each persons perscriptions, ect. What if you mother needed you to pick up her perscription? Same with DH...

Point here is that you were NOT in the wrong having more than one card on your keyring. You are NOT in the wrong for using CVS's ExtraCare program to it's fullest advantage. They WERE in the wrong providing you with a horrible and possible humiliating experience.

Wanted to add: If they were afraid you were using other ppl's cards to use the extra bucks they can easily see the name on the Extra Care bucks. If it were only one per household only one person could do the shopping, since they can see the MR so in so or Mrs So in so.

 

[ilandrazdsw]

Wanted to add: If they were afraid you were using other ppl's cards to use the extra bucks they can easily see the name on the Extra Care bucks. If it were only one per household only one person could do the shopping, since they can see the MR so in so or Mrs So in so.

So true if they were that concerned to cut up a card, it would have been jsut as easy to identify the name associated with the card to the shopper (OP). If she was not using her card they should have asked for an explanation before going for the scissors.

OP, did the manager talk to you at all or just agree with the cashier that they 2 exter cards should be cut up?