Everything Genie, Genie+ and Individual Lightning Lane - Please Read Posts 1-7

[scrappinginontario]

* Disclaimer: 'Everything Genie, Genie+ and Individual Lightning Lane' is new so this post is a work in progress. Please post within the thread or PM @scrappinginontario or @lovethattink to update information in this thread *

Please keep discussions on this thread to Genie, Genie+ and Individual Lightning Lane.

Here is a new place to talk about everything dealing with Genie, Genie+ and Individual Lightning Lane! Share your tips and strategies here. What worked for you? What are your Genie plans?

Please be sure to follow DIS guidelines!

As of October 19, 2021, Genie, Genie+ and Individual Lightning Lane are available to all guests who visit any Walt Disney World theme park.

Disney's official website: Disney Genie Service

GENERAL INFORMATION

Acronyms:
Genie+: G+

Individual Lightning Lane: ILL$

Cost:
Genie: free to all guests. Available on the MyDisneyExperience app

Genie+: Variable pricing. Historical pricing is being tracked here.

ILL$: Priced individually.


ADDITIONAL DETAILS
Genie Information
Genie+ Information
Individual Lightning Lane Information
Genie+ Strategies
Individual Lightning Lane Strategies
Genie+ for Annual Passholders
List of Dates Genie+ has Sold Out
Modifying LL Reservations

Another helpful thread: The Genie Usage and Strategy ONLY Thread

A HUGE shoutout to @g-dad66 @GBRforWDW, @cjlong88 and others whom I've asked questions. Without the help of everyone on these boards, these posts could not have been created. THANK YOU for all your help!!!

 

[scrappinginontario]

GENIE

Basic Information:
- Genie is a free service.

- Genie is part of the My Disney Experience app. Under 'My Plans', look for the 'Get Started' button.


- Genie is designed to assist the guest, especially first-time guests, with planning their day (for attractions, entertainment, dining, and enchanting extras).

- Genie will allow guest to select up to 10 experiences (Attractions, Entertainment, Dining or Enchanting Extras) that they wish to do then a personalized itinerary will be created. Choices may be edited.

- Guests can select their top picks, and Genie will create an itinerary for the day.

- The itinerary appears in the, 'My Day' portion of the app.

 

[scrappinginontario]

GENIE+

Acronym: G+

Basic Information:
- The cost of Genie+ is variable. Daily prices are being tracked here. The prices of G+ are announced at midnight each day. There is no way to tell in advance what the cost of G+ will be each day.

- If unable to purchase online, call 1-407-939-4357.

- Gift cards can be used to purchase G+.

- Genie+ is independent of Individual Lightning Lane (ILL$) attractions. You do not need to purchase Genie+ to purchase ILL$. You do not need to purchase ILL$ to purchase Genie+.

- Genie+ can be added for select days. To do this, G+ must be added anytime from 12:00:00AM forward, the day you wish to add it. It is purchased per individual. You can choose to purchase for some/all of your party.

- per Disney, sales of Genie+ can sell out for a day. A list of sell out dates can be found here.

- UPDATE Jun 27, 2023: Genie+ rate is variable depending on which park(s) you wish to purchase it for. It may be purchased to be used in only 1 park, or a 'Multiple Park' option is available that will allow G+ to be used in multiple parks on the same day. The price per park is determined by which park you wish to use it. At time of writing, the cost to purchase G+ for MK is the same as purchasing the 'Multiple Park' option.



- It is still to be determined how the updated G+ will behave when a guest purchases for a single park and then attempts to book a LL at a second park. Thread will be updated as actual experiences are shared.

- Purchasing Genie+ must be added each day a guest wishes to purchase it. Purchasing in advance for length of stay is no longer available.

- Guests at Disney resorts and guests not staying at Disney resorts can make their first Genie+ LL booking at 7:00 am.

- All guests (onsite and offsite) are eligible to book their first LL at 7:00 am. This can be done from any location, as long as you have a park reservation (if required - AP, special tickets, etc.) and park ticket for the day.

- Between 7:00 - 7:30AM, to see return times for attractions, click the attraction you’re considering booking. Return time will then be displayed.

- Genie+ is part of the MyDisneyExperience (MDE) app. Look for the purple band with white lettering which says, 'Get Disney Genie+ for Today'.

- Genie+ is one of two ways to get access to Lightning Lanes (LL) (formerly known as Fast Pass Lane). Second way is Individual Lightning Lane purchases. (see next post)

- Genie+ allows guests only one Lightning Lane (LL) access per attraction, per day. (e.g. Using LL for Haunted Mansion (HM) means additional HM rides can be accessed via standby line only.)

- Booking is done through the Tip Board portion of the app. Each attraction shows the next available LL time. You can only book the next available time.


- Before booking, you can refresh the Tip Board to see if the next available time changes.

- TIME CAN CHANGE AFTER FIRST CLICK OF BOOKING: After clicking on Book Experience, the time may now show something different from what was showing when you clicked on Book Experience (typically a later time), so BE ATTENTIVE before clicking Confirm.

- A LL Reservation can be modified to a new time by clicking the 3 dots on current reservation and attempting to find a time that works better for your party. You can attempt to modify the return time of the current attraction booked or, book a different attraction in the same park. Modifying a LL to a new time or different attraction in the same park WILL NOT reset your 120 min clock. *New - December 2022

- If you wish to modify a current LL to an attraction in a different park, this will require cancelling current LL and booking a new LL in another park. Cancelling and rebooking an attraction at a new park WILL reset your 120 min clock for booking a new LL. *New - December 2022

- A helpful video by Ear Scouts with Genie+ tips can be found here.

- To learn how to modify a LL, please see timestamp 4:30 of this video. Additional information about modifying a LL reservation can be found below.

- BOOKING ELIGIBILITY: You become eligible to book another LL EITHER (1) after 2 hours (2 hours after official park opening if the booking was done before park opening), OR (2) after double-tapping into the MOST RECENTLY BOOKED LL, whichever comes first. (Double-tapping = tap at entrance to LL plus second tap closer to ride)

- If you try to book an LL when you are not eligible, the app will tell you what time you are next eligible.

- If an attraction goes down during the time which you hold a Genie+ LL booking for, you will be automatically given an 'Anytime LL' pass that is good for most non-ILL$ G+ attractions from that time until park closing.

- If you park hop, you can use G+ at the park you hop to if you have purchased the 'Multiple Parks' option.

- LL normally has a 5 min before booking and 15 min after booking grace period but, this is not guaranteed.

- You will find your booked LL selections listed in the My Day section.

Additional post: Genie+ Strategies

 

[scrappinginontario]

INDIVIDUAL LIGHTNING LANE

Acronym: ILL

- Individual Lightning Lane Selections (ILL$) is an extra pay service. It is the second way to get Lightning Lane (LL) access.

- ILL$ is independent of Genie+. You do not need to purchase Genie+ to purchase ILL$. You do not need to purchase ILL$ to purchase Genie+.

- ILL$ gives you access to Lightning Lanes (LL) for one or two of the most popular attractions in each park. Currently MK has 2 ILL$ attractions while Epcot, Disney's Hollywood Studios and Disney's Animal Kingdom each offer only one ILL$ attraction.

- ILL$ attractions are currently:

Magic Kingdom (MK)	TRON	Seven Dwarfs Mine Train
Epcot (EP)	Guardian's of the Galaxy	*Frozen Ever After (moved to G+)
Disney’s Hollywood Studios (DHS)	Star Wars Rise of the Resistance	*Mickey and Minnie’s Runaway Railway (moved to G+)
Disney's Animal Kingdom (DAK)	Avatar Flight of Passage	*Expedition Everest (moved to G+)

(*Feb 25, 2022 - These attractions moved to G+. Subject to change at any time, without notice)

- Cost for each ILL$ varies by attraction and can vary by day. Tip Board in the app shows the current price for each.

- If you have a credit card attached to your MyDisneyExperience account, you will be given the option of paying for ILL$ using that, a different credit card or, a Disney Gift Card.

- You can only purchase two ILL$ per day. You may purchase 2 for the same park, when available Currently 2 ILL$ attractions available in the MK. 1 available in each of Epcot, DHS and AK. You will not be allowed to purchase a third LL on the same day.

- Guests at Disney resorts and other select hotels (Walt Disney World Swan and Dolphin, Swan Reserve and Shades of Green hotel guests) can purchase ILL$ at 7:00 am. Guests not staying at Disney resorts cannot purchase ILL$ until park opening. (Please note: ILL$ 7AM purchase eligibility differs from guests eligible for ETPE.) Like Genie+, ILL$ can be purchased from anywhere. You do not have to be in the park nor have checked into your resort.

- When a group is made up of both guests staying at Disney resorts and guests not staying at Disney resorts, only onsite guests are eligible to purchase ILL$ at 7AM. They cannot purchase for offsite guests. Guests staying offsite are not eligible to purchase until park opening.

- Unlike Genie+, you can select whatever LL time you want for ILL$ (subject to availability). Once an ILL$ is purchased, the time cannot be modified.

- ILL$ for popular attractions may be sold out prior to being available for non-resort guests to purchase at park opening.

- You will find your booked ILL$ selections listed in the My Day section

- Current Disney policy (unpublished) is that once a purchased ILL$ return time has arrived, guests can ride anytime from then until park close, with the exception of TRON where a guest must return within their eligible window.

- ILL$ cannot be purchased for Extra Evening Hours for deluxe resort guests. They can only be purchased for return times during regular park hours.

Additional Information: Individual Lightning Lane Strategies

 

[scrappinginontario]

GENIE+ STRATEGIES

- Genie+ is most useful for Magic Kingdom and Disney’s Hollywood Studios. It will save you less time waiting in Standby Lines at Epcot and Animal Kingdom.

- For high-demand attractions, book your first LL promptly at 7:00 am. (Pay for Genie+ prior to 7:00 am, so you are ready to go at 7.)

- Two or more of your group can be logged into the MyDisneyExperience (MDE) app at the same time (either in the same account or separate accounts), and one can book Genie+ for SDD, while the other books and pays for ILL$ for RotR.

- At Magic Kingdom, LLs will “sell out” fastest in this order:

1. Jungle Cruise
2. Peter Pan

- At Epcot, LLs will “sell out” fastest in this order:

• 1 - Remy’s Ratatouille Adventure
• 2 - Test Track (tie)
• 2 - Frozen Ever After (tie)

- At Hollywood Studios, LLs will “sell out” fastest in this order:

• 1 - Slinky Dog Dash
• 2 - Tower of Terror (when only operating at half-capacity)
• 2 - Meet Olaf (tie)
• 3 - Rock n Roller Coaster (tie)
• 3 – Millennium Falcon (tie)

- At Animal Kingdom, LLs will “sell out” fastest in this order:

• 1 – Meet Disney Pals
• 2 – Navi River Journey
• 3 – Kilimanjaro Safari

NOTE: Availability may pop up after an attraction “sells out” so continually refreshing the Tip Board may secure an LL even after the Tip Board showed the attraction as “Not Currently Offered.”

- A common strategy is to book high-demand attractions for later in the day so that you have 2 or more attractions stacked for late afternoon/evening. This can be particularly useful for your second park if you are park-hopping.

- You can book an LL at a park for which you don’t have a reservation (if required - AP, etc.) if you have a Park Hopper ticket. In order to book an LL at your second park, you must wait until the attraction’s return time is 2:00 pm or later (the time when park hopping is allowed).

- If the first LL is booked at 7AM for a park you are hopping to, you will be eligible to book a 2nd LL 2 hours after the park where you booked your first LL opens. E.g:

• Park reservation for DHS which opens at 8:00AM
• 7:00AM book LL for MK which opens at 9:00AM
• Eligible to book second LL at 11:00AM - 2 hours after the park which you booked your first LL opens

- Here is an example of how LL stacking can be done (real example from November 6, 2021, at Disney’s Hollywood Studios)
7:05 am: Book Slinky Dog Dash for 5:25-6:25
11:00 am: Book Millennium Falcon for 4:20-5:20
1:00 pm: Book Tower of Terror for 7:30-8:30
3:00 pm: Book Rock n Roller Coaster for 6:55-7:55
5:00 pm: Could have booked Toy Story Mania for 6:30-7:30

Here is an example of selecting LLs as soon as possible to maximize number of LL attractions (hypothetical example from Magic Kingdom)
7:00 am: Book Peter Pan for 9:30-10:30
9:10 am: Ride Winnie the Pooh
9:25 am: Tap in at Peter Pan, Book Pirates of the Caribbean for 10:30-11:30
9:45 am: Ride Big Thunder Mountain or Splash Mountain
10:25 am: Tap in Pirates, Book Haunted Mansion for 11:45-12:45
11:00 am: Ride Small World
11:40 am: Tap in Haunted Mansion, Book Under the Sea for 12:30-1:30
12:00 pm: Time for Lunch (Genie+ has gotten you 4 LLs so far, and in the afternoon, you can probably get LL for Buzz Lightyear, Barnstormer, Dumbo, Mad Tea Party etc., OR stack Space Mountain and/or Jungle Cruise and/or Big Thunder and/or Splash for the evening.) Fill in the time between LLs with Mickey’s PhilharMagic, Monsters Inc Laugh Floor, Tomorrowland Transit Authority, Carousel of Progress, Hall of Presidents, Enchanted Tiki Room, Tom Sawyer’s Island, Swiss Family Treehouse, and/or Country Bear Jamboree. Also you may have booked ILL$ for Seven Dwarfs.)

- Guests are reporting that their experience is that stacking LL's works best at DHS while selecting LLs as soon as possible is a good strategy for MK.

- On the day that you visit a park, you can pin one or more attractions to the top of the Tip Board by selecting it as your only Top Pick in the free Genie part of the app. Or you can also select Top Picks through the Edit Selections link at the top of the Tip Board. This is very useful when you are in a hurry to book a particular attraction. Pin it to the top of the Tip Board. Then after booking, replace it with the next one that you will be going for. This saves time not having to scroll down through alphabetical list of attractions.

- Most LL will sell out at some point during the day, so keep an eye on the available times.


- You will be allowed to purchase Genie+ at any point during the day

- Play around with the Tip Board prior to your trip to get a handle on how it works.

 

[scrappinginontario]

INDIVIDUAL LIGHTNING LANE STRATEGIES

At Hollywood Studios, Star Wars: Rise of the Resistance (RotR) may sell out before official park opening time, but Slinky Dog Dash may sell out even faster, so if you are booking both SDD and RotR at 7:00 am and want an early return time for SDD, book SDD first. Better yet, two or more of your group can be logged into the app at the same time (either in the same account or separate accounts), and one can book Genie+ for SDD, while the other books and pays for ILL$ for RotR.

At Epcot, Guardians of the Galaxy (GotG) has not been selling out until mid- or late-morning, but Remy’s Ratatouille Adventure may sell out before official park opening, so if you are booking both Remy and GotG at 7:00 am and want an early return time for Remy, book Remy first. Better yet, two or more of your group can be logged into the app at the same time (either in the same account or separate accounts), and one can book Genie+ for Remy, while the other books and pays for ILL$ for GotG.

At Animal Kingdom, Avatar Flight of Passage (FoP) has not been selling out until after official park opening. At Magic Kingdom, Seven Dwarfs Mine Train has not been selling out until the afternoon.

 

[scrappinginontario]

AP challenge is no longer happening so post removed.

(Saved for future use)

 

[scrappinginontario]

GENIE+ HAS SOLD OUT THE FOLLOWING DATES:

- Sun, Feb 19, 2023 - President’s Day weekend ($29)

- Mon, Feb 20, 2023 - President’s Day weekend ($29)

- Wed, Mar 15, 2023 - Spring Break ($29)

- Mon, Apr 3, 2023 - week before Easter ($29)

- Tues, Apr 4, 2023 - week before Easter ($35)

- Wed, Apr 5, 2023 - week before Easter ($35)

- Thurs, Apr 6, 2023 - week before Easter ($35)

- Mon, Nov 20, 2023 (Magic Kingdom and Multi-Parks) - week of Thanksgiving ($35)

- Tues, Nov 21, 2023 (Magic Kingdom and Multi-Parks) - week of Thanksgiving ($35)

- Wed, Dec 20, 2023 (Magic Kingdom and Multi-Parks) - week before Christmas ($29)

- Wed, Dec 27, 2023 (DHS - $35 and Multi-Parks - $39) - week between Christmas and New Years

- Thurs, Dec 28, 2023 (DHS - $35; AK - $29 and Multi-Parks - $39) - week between Christmas and New Years

- Fri, Dec 29, 2023 (DHS - $35; AK - $29 and Multi-Parks - $39) - week between Christmas and New Years

- Sat, Dec 30, 2023 (DHS - $35; AK - $29 and Multi-Parks - $39) - week between Christmas and New Years

- Tues, Jan 2, 2024 (DHS - $26; MK - $29 and Multi-Parks $29)

- Wed, Jan 3, 2024 (MK - $27 and Multi-Parks $27)

- Fri, Jan 5, 2024 (Multi-Parks $27)

- Mon, Feb 19, 2024 (Multi-Parks - $35, sold out by 9:30AM) - President’s Day

- Tues, Feb 20, 2024 (Multi-Parks - $29; MK - $29, sold out by 11:30AM) - President's s Day week

- Wed, Feb 21, 2024 (Multi-Parks - $29; MK - $29, sold out by approx 10:00AM) - President's s Day week

- Mon, Mar 11, 2024 (Multi-Parks - $35 sold out by 10:00AM) - first week of Spring Break 2024

- Tues, Mar 12, 2024 (Multi-Parks - $35; MK - $35 sold out around 10:00AM) - first week of Spring Break 2024

- Wed, Mar 13, 2024 (Multi-Parks - $35; MK - $35 sold out before 11:00AM) - first week of Spring Break 2024

- Thurs, Mar 14, 2024 (Multi-Parks - $35 sold out before 10:00AM) - first week of Spring Break 2024

- Mon, Mar 25, 2024 (Multi-Parks - $39; MK and DHS sold out before 12:00PM) - week before Easter 2024

- Tues, Mar 26, 2024 (Multi-Parks - $39; MK, AK and DHS sold out before 11:30AM) - week before Easter 2024

- Wed, Mar 27, 2024 (Multi-Parks - $39; MK and DHS sold out before 10:30AM) - week before Easter 2024

- Thurs, Mar 28, 2024 (Multi-Parks - $39 and DHS sold out before 8:30AM; MK sold out before 10:15AM) - week before Easter 2024

- Fri, Mar 29, 2024 (Multi-Parks - $39 sold out before 10:15AM; MK sold out before 10:30AM; DHS sold out before 12:15PM) - week before Easter 2024

- Mon, Apr 1, 2024 (Multi-Parks - $39 sold out before 11:00AM) - Easter Monday 2024

- Tues, Apr 2, 2024 (Multi-Parks - $39; MK and DHS sold out around 9:30AM) - week after Easter 2024

- Wed, Apr 3, 2024 (Multi-Parks - $39 sold out before 1:30PM) - week after Easter 2024

- Thurs, Apr 4, 2024 (Multi-Parks - $39 and MK sold out before 8:00AM; DHS sold out before 9:00AM) - week after Easter 2024

 

[scrappinginontario]

MODIFYING LL RESERVATIONS

You are eligible to make a new Genie+ LL reservation whenever one of the following four things occur (special rules apply if the ride goes "down"):

1. You tap into your most recent G+ LL reservation
2. You cancel your most-recent G+ LL reservation
3. Your most-recent G+ reservation expires
4. Two park hours (i.e. hours the park is open) pass since making your most-recent G+ LL reservation

MDE will show the "time" when you can make your next G+ LL reservation. That will be either the expiration time or the two-hour rule time, whichever is earlier. If it originally showed the expiration time and you modify the reservation, it will show a new time, an earlier or later expiration time, depending on whether you moved the reservation earlier or a little later, or the time that is two hours after the reservation was originally made. If MDE originally showed the two-hour rule time and you modify the G+ reservation so the expiration time is earlier than that two-hour time, it will now show the earlier expiration time. If it showed the two-hour rule time and you modify to another time subject to the two-hour rule, there will be no change.

Examples: DHS opens at 9:00. Pre-park opening, you make a G+ reservation for MFSR for 9:35-10:35. MDE will show you can make a new G+ reservation at 10:35. If you modify the reservation to 9:15-10:15, the time shown will change to 10:15 (the new expiration time). If you modify it to 10:10-11:10, the time will change to 11:00, which is two hours after park opening rather than to the expiration time of 11:10.

The notion that the time shown will not change if you modify your reservation is only true if both the old and new reservations are subject to the two-hour rule. That has been true since the ability to modify came into effect. Modifying your reservation from one time that was subject to the two-hour rule to another time that is subject to the two-hour rule does not change the time when you can make your next reservation. Example: At 7:00, you make a G+ reservation for MFSR for 11:30-12:30. You can make your next reservation at 11:00. At 10:05, you modify the return time to 2:00-3:00. You can still make your next reservation at 11:00. You do not have to wait until 12:05 (two hours after making the modification).

The two-hour rule time does not change when you modify a G+ reservation. It is based on when you made the original reservation, not when you modified it. If MDE now shows a different time when you can next book, it is because you have switched from the expiration time to the two-hour time, or vice versa, or the expiration time has been changed.

Helpful link: Modifying LL Reservation

 

[Brian4891]

Great job on this! I just finished a week here dealing with Genie+ every day and this hits all the points!

A couple things to add:

- I found that the app would let you make a new Genie+ reservation after the first touch point. Did not have to wait for the 2nd touch point.

- The tip board displays the next available time, but you are actually given a one hour window starting at that time. And you are actually allowed to show up 5 minutes earlier and 15 minutes late from that window. So if I see a return time of 2pm on the tip board, that is really good from 1:55pm to 3:15pm. In addition
- If a ride goes down and you hold a Genie plus LL for it you will automatically be given a pass to use on any ride in the park (except paid LL rides). This pass is good from the time your Genie+ reservation was supposed to be until park close. This happened to us one night at Magic Kingdom. By 4pm we had gone on most of the things we wanted so I made a Barnstormer reservation just for the sake of having something. The ride went down and we were able to use it on Thunder Mountain instead. Even if you think you are done, make any reservation even if you don’t plan to ride the attraction. If it goes down it could be useful.

- I definitely agree that the stacking strategy works best at Hollywood Studios, while the “Use and Get a New One” strategy works very well at Magic Kingdom. Other than Peter Pan and Jungle Cruise, the return times for the other rides do not get too much further out than 1 hour from booking time. In that one hour, you can ride what you just tapped into, then ride something with a low wait, get a snack and then it’s time for your next LL. Tap in and repeat the process.

 

[scrappinginontario]

Great job on this! I just finished a week here dealing with Genie+ every day and this hits all the points!

A couple things to add:

- I found that the app would let you make a new Genie+ reservation after the first touch point. Did not have to wait for the 2nd touch point.

- The tip board displays the next available time, but you are actually given a one hour window starting at that time. And you are actually allowed to show up 5 minutes earlier and 15 minutes late from that window. So if I see a return time of 2pm on the tip board, that is really good from 1:55pm to 3:15pm. In addition
- If a ride goes down and you hold a Genie plus LL for it you will automatically be given a pass to use on any ride in the park (except paid LL rides). This pass is good from the time your Genie+ reservation was supposed to be until park close. This happened to us one night at Magic Kingdom. By 4pm we had gone on most of the things we wanted so I made a Barnstormer reservation just for the sake of having something. The ride went down and we were able to use it on Thunder Mountain instead. Even if you think you are done, make any reservation even if you don’t plan to ride the attraction. If it goes down it could be useful.

- I definitely agree that the stacking strategy works best at Hollywood Studios, while the “Use and Get a New One” strategy works very well at Magic Kingdom. Other than Peter Pan and Jungle Cruise, the return times for the other rides do not get too much further out than 1 hour from booking time. In that one hour, you can ride what you just tapped into, then ride something with a low wait, get a snack and then it’s time for your next LL. Tap in and repeat the process.

Thanks so much! Great feedback here! I will use some for updating post 1 but other things (booking after first tap, arrive early/late seem to be CM dependent so I'll just leave them here rather than make them definite things guests anticipate.)

 

[lovethattink]

Very well done!

 

[CarolynFH]

This thread is well worth waiting for! I’ll be happy to link people to it next time someone asks basic questions. BTW, 1-407-939-4357 is the number for WDW website support/IT. They’ve helped me many times with various MDE issues, like the time I mistakenly duplicated myself. Excellent staff in that department!

 

[Donna M]

Great job, just what I was looking for.

 

[Brian4891]

Thanks so much! Great feedback here! I will use some for updating post 1 but other things (booking after first tap, arrive early/late seem to be CM dependent so I'll just leave them here rather than make them definite things guests anticipate.)

Sounds good!

The early/late arrival really is not cast member dependent. The system will let you in and turn green on its own without you having to talk to anyone. This is a carryover from the old fast pass system which allowed the same thing.

 

[scrappinginontario]

Sounds good!

The early/late arrival really is not cast member dependent. The system will let you in and turn green on its own without you having to talk to anyone. This is a carryover from the old fast pass system which allowed the same thing.

Has anyone here tried to tap in and been denied tapping within 5 mins before return time or within 15 mins of return time ending?

 

[Disturbia]

We’ve been denied at 16 mins at Remy, but it was a LLIA$ and one of us had tapped in (green at 15 mins) so the CM reinstated the pass. At Test track it was CMs fault for not clearing /blocking the LL trying to give a rider switch to a group of 10+people (we were moved to a side for this), so the CM outside the line was able to vouch for us as he had set it up within the window.

I accidentally purchased a FOP pass for our son (slightly below height requirement), so the riderswitch CM gave us an anytime pass for other rides (they try not to refund easily). The only other option was to go to the front of the park and ask for a refund from Guest Services. Another time I was able to get a refund from a chat after waiting 2 hrs (I had closed the app and thought it was just a lost cause).

MMRR had a section which was broken (M&M car was stuck), so we were issued an extra pass for 2 people (we had purchased 4). We were able to convert a ROTR pass (we had purchased LLIA and did rider switch but were issued 1 for an issue during the rider switch) for MMRR by talking to GET (blue umbrella).

 

[Babe the Blue Ox]

Can you add some information on how to filter the tip board so that you can limit the number of attractions to scroll through while searching for your next G+.

 

[CindysMice]

There should be an “Edit selections” link near the top under the “Experiences” and “Dining” tabs.

 

[wisblue]

Has anyone here tried to tap in and been denied tapping within 5 mins before return time or within 15 mins of return time ending?

Not us, and we have done both many times, both during the FP+ era and the LL era.