Cruise and Theme Park Operational Updates due to Coronavirus

[andyman8]

I see some folks reporting “well, X from Disney Dining told me...” If anything needs to be canceled by Disney, whatever your Disney Reservation Center agent told you will not make a difference. I wouldn’t bother calling right now. I’d also advise against making any further modifications or cancellations for the time being until Disney comes up with their official response.

It was a glitch. There had been conversations about increasing restaurant capacity a bit — similar to discussions about attraction capacity, retail capacity, and the like — but there hadn’t been any movement on it recently, especially with the virus situation escalating.

Supposedly, the system was down for regular maintenance late last night and when it was “turned back on,” for some reason or another, ADRs were available to book restaurants to their regular (pre-pandemic) capacity. Even if Disney were to increase restaurant capacity, they wouldn’t go from just under 50% (which is where they’re hovering now) to 100% overnight. They’re still working to resolve whether they can accommodate these ADRs or not. It’s apparently “quite a mess.”

 

[LSUmiss]

They have to have increased capacity. I just want to know how much, 100% puts me back to spilling water in the lap of the stranger next to me and while legal in FL I am not ready for that. Bunch of hours dropped for Topolino’s breakfast for my trip in a couple weeks in addition to B&C.

No Oga’s.

It might just be that they increased dining capacity not park capacity.

 

[sullivan.kscott]

Only thing we added was a reservation for Oga’s on 2 different afternoons. I told my kids on the way to school and they were thrilled.
Hopefully one of them “makes it.” If not, no harm no foul.

 

[hereforthechurros]

Can't post a link cause it's in the hub but they are asking CM to stay off of the reservation system while they fix it and that they will give out more info for impacted guests that will be treated on a case by case basis

The saving grace is that none of the restaurants hours had been extended to match the park hours yet (for Christmas anyway) which will open up a lot more availability if they have to cancel those made today. We'd lose LTT and Y&Y but know we'll most likely get them back eventually. Those going sooner might have more of an issue.

 

[hereforthechurros]

I see some folks reporting “well, X from Disney Dining told me...” If anything needs to be canceled by Disney, whatever your Disney Reservation Center agent told you will not make a difference. I wouldn’t bother calling right now. I’d also advise against making any further modifications or cancellations for the time being until Disney comes up with their official response.

It was a glitch. There had been conversations about increasing restaurant capacity a bit — similar to discussions about attraction capacity, retail capacity, and the like — but there hadn’t been any movement on it recently, especially with the virus situation escalating.

Supposedly, the system was down for regular maintenance late last night and when it was “turned back on,” for some reason or another, ADRs were available to book restaurants to their regular (pre-pandemic) capacity. Even if Disney were to increase restaurant capacity, they wouldn’t go from just under 50% (which is where they’re hovering now) to 100% overnight. They’re still working to resolve whether they can accommodate these ADRs or not. It’s apparently “quite a mess.”

An understatement considering many of these are Thanksgiving and Christmas reservations. I do not envy the people handling cleanup on this one. We benefited from two ADRs because of the glitch but are understanding if we lose them. Something seemed off about it right away with availability being that open.

 

[LeeLee'sMom]

I think a site we cannot mention here - is saying that the magical and previously unobtainable ADR's were technical glitches and WDW is evaluating whether or not the restaurant capacity can handle them....and that they DIDN'T increase capacity....

They will have to pry my ice cream spoon out of my cold dead hands at Beaches and Cream if they try to cancel my rez....

joking....
ish.

OMG I know, I changed my time by a mere 15 mins but I will not be a happy camper

 

[skeeter31]

Today is one of those bad aspects of social media and the internet in general. The entire glitch on Disney’s end lasted about 2-3 hours, but because people posted it everywhere, I wouldn’t be surprised if there are thousands, if not tens of thousands, of ADRs now out there that are going to be at risk of cancellations. Word of mouth got spread far and wide in such a short time. Too bad it took Disney too long to hear those rumblings and shut it down on their end.

 

[zapple]

A lot of people were moving reservations around to different times on the same day. I moved a CA Grill res earlier by 30 minutes and moved a Sanaa one to an hour earlier. Maybe a certain number of those will cancel each other out and they won’t have to do too much canceling. I got a Hollywood and Vine lunch that was new though and I would understand if they have to cancel that. I’m glad I didn’t change too much for our trip in 2 weeks.

 

[MickeyWaffles]

It might just be that they increased dining capacity not park capacity.

It was a technical glitch and is now a big mess. Dining capacity has not changed.

 

[figmentfinesse]

seen on FB- CBR playground open for max of 10 guests.

 

[gottalovepluto]

I see some folks reporting “well, X from Disney Dining told me...” If anything needs to be canceled by Disney, whatever your Disney Reservation Center agent told you will not make a difference. I wouldn’t bother calling right now. I’d also advise against making any further modifications or cancellations for the time being until Disney comes up with their official response.

It was a glitch. There had been conversations about increasing restaurant capacity a bit — similar to discussions about attraction capacity, retail capacity, and the like — but there hadn’t been any movement on it recently, especially with the virus situation escalating.

Supposedly, the system was down for regular maintenance late last night and when it was “turned back on,” for some reason or another, ADRs were available to book restaurants to their regular (pre-pandemic) capacity. Even if Disney were to increase restaurant capacity, they wouldn’t go from just under 50% (which is where they’re hovering now) to 100% overnight. They’re still working to resolve whether they can accommodate these ADRs or not. It’s apparently “quite a mess.”

Well whatever department is handling this is in for a long night it sounds like, I don’t envy them at all. This is gonna be rough to sort out if they don’t have a magical IT button that can reset everything to what it was yesterday

 

[Sarahslay]

I see some folks reporting “well, X from Disney Dining told me...” If anything needs to be canceled by Disney, whatever your Disney Reservation Center agent told you will not make a difference. I wouldn’t bother calling right now. I’d also advise against making any further modifications or cancellations for the time being until Disney comes up with their official response.

It was a glitch. There had been conversations about increasing restaurant capacity a bit — similar to discussions about attraction capacity, retail capacity, and the like — but there hadn’t been any movement on it recently, especially with the virus situation escalating.

Supposedly, the system was down for regular maintenance late last night and when it was “turned back on,” for some reason or another, ADRs were available to book restaurants to their regular (pre-pandemic) capacity. Even if Disney were to increase restaurant capacity, they wouldn’t go from just under 50% (which is where they’re hovering now) to 100% overnight. They’re still working to resolve whether they can accommodate these ADRs or not. It’s apparently “quite a mess.”

My friend is actually working on this, and you are right, it is a mess (to put it lightly). She’s just running numbers, but she doesn’t see how any of the places can accommodate anywhere close to what was booked today.

 

[TXAKDisneyFan]

SO glad I didn't see the posts about Thanksgiving availability until after the glitch was fixed! I certainly hope the previously-made reservations aren't somehow affected.

 

[SarahC97]

Man, I moved my Sanaa reservation by 25 minutes this morning. I sure hope this doesn't get canceled.

 

[Shellbells]

I'm freaking out a bit. We leave in the morning and I made several changes. If they don't honor the new ADRs I hope I get the canceled ones back. If not, I'll be very upset.

 

[Azziefan]

I'm freaking out a bit. We leave in the morning and I made several changes. If they don't honor the new ADRs I hope I get the canceled ones back. If not, I'll be very upset.

Please update me on what happens in your mde experience app regarding your new reservations

 

[OhioStateBuckeye]

@soniam if they cancel our Homecomin' we're just going to go drown our sorrows at Jock Lindsay's, k?

 

[Befferk]

Awesome. I canceled an 8am Chef Mickey opening character day for a 7:30am reservation... on my daughter’s birthday. If they cancel the new one I really hope I get the old one back. I guess I’m happy it wouldn’t let me cancel any other reservations.

The problem with the thinking that they could give us back the ones that we cancelled to get these "glitch" ADRs is that our old ones would have been released back into the wild, and the ADR system is back up now for "legit" ADRs, so they are all likely gone.

 

[Eric Smith]

Anyone else get a bit sad at the 180 day window that means absolutely nothing now...

1. Do you ever think they will bring back the 180 day dining/experience booking window?
2. Praying for Park Hoppers for our May '21 trip...anyone hear any new rumblings on this? I wish they would open it up to resort guests with dining reservations...
3. What about luggage transfer with ME? Do you think that will ever come back?

1. I don’t think they’ll ever go back to 180 days out. I could see them raising it to 90, but there’s really no need to force people to book dining 6 months out.
2. I don’t think that’s likely based on Chapek’s comment that they won’t increase capacity until the CDC changes guidance.
3. I think that will come back eventually. I feel like that’s a big selling point for staying on property. My parents have always raved about the luggage delivery.

 

[Jennasis]

2020, y'all. 2020.