Cruise and Theme Park Operational Updates due to Coronavirus

[EveDallas]

No doubt. But I’m sure it’s the majority.
I grew up with King’s Island in my back yard, and while we were always amazed as kids at the amount of tags from all over North America, we knew it was a “locals park.” Like, 75%+ from a 10 county radius.
Universal, due to the IP draws in more tourists, but I think many see it, at best, as a long weekend park. Nothing to be offended by, it just is what it is.

No skin off my nose what others do, but I do get annoyed when people act like the only reason anyone comes to Orlando is Disney and everything else is an afterthought. And this is coming from someone who used to do Disney at least once a year. In 2015, my son begged to try Universal. We fell in love with it and never looked back. To each their own.

 

[Marthasor]

At rack rates? The discounts we had no longer apply?

There are reports that some were still able to get Sun and Fun applied to modifications and some reports that stated the 35% off offered for the loss of free dining was applied. I do not have personal experience with those discounts being applied when modifying June dates (I wasn't booked under either of those offers). I think it would be best, for guests who had either one of those offers, to ask if it could be applied to the modified booking.

 

[AmberMV]

So I did just speak through Chat to another CM re: the June reservation discrepancies and found out this:

"Your reservation was a ticketless package which cannot be modified at this time. If you had a package with Theme Park Tickets or if you had a room-only stay, you would be able to call for assistance."

We are AP and we had a June 10 room reservation with a dining plan (i.e. ticketless package) and those apparently are completely excluded from rebooking for whatever silly reason I can't think of.

 

[tlmadden73]

There are reports that some were still able to get Sun and Fun applied to modifications and some reports that stated the 35% off offered for the loss of free dining was applied. I do not have personal experience with those discounts being applied when modifying June dates (I wasn't booked under either of those offers). I think it would be best, for guests who had either one of those offers, to ask if it could be applied to the modified booking.

Good to know, my reservation was an AP Sun & Fun discounted room (Little Mermaid room .. so it wasn't really that much of a discount and way more than I've ever paid for a value, even with discount (but, hey, I wanted those rooms for my little girl) .... though I doubt I am going to modify my reservation if my only choices are DVC and Ft. Wilderness resorts unless I would get a similar price (which I would think is impossible unless I want to camp in a tent ).

 

[gottalovepluto]

At rack rates? The discounts we had no longer apply?

Correct. (Unless you booked the free dining promo offered to guests cancelled a couple months ago in which case like one person was given the offer on a future booking but most others were denied.)

 

[Marthasor]

So I did just speak through Chat to another CM re: the June reservation discrepancies and found out this:

"Your reservation was a ticketless package which cannot be modified at this time. If you had a package with Theme Park Tickets or if you had a room-only stay, you would be able to call for assistance."

We are AP and we had a June 10 room reservation with a dining plan (i.e. ticketless package) and those apparently are completely excluded from rebooking for whatever silly reason I can't think of.

If you are interested in modifying, I would really urge you to call in and ask to speak with someone in Guest Services (you can tell the CM you are speaking with that you are having trouble with modifying this particular package and feel Guest Services could be of assistance). Guest Services may be able to modify your reservation to a "basic package" so they can take the dining off and modify just the room. I have a friend who modified her AP discounted room+dining package today. Not to be disrespectful, but the chat CMs handle general questions and do not necessarily have the most accurate information on more detailed questions. It sounds like you've been on the phone a lot recently and I know it takes up a lot of time - just wanted to offer a suggestion in case you wanted to try again.

Edited to add: I guess I have to believe someone in Guest Services can help you! I'm sure many AP holders are in your exact situation.

 

[skeeter31]

Good to know, my reservation was an AP Sun & Fun discounted room (Little Mermaid room .. so it wasn't really that much of a discount and way more than I've ever paid for a value, even with discount (but, hey, I wanted those rooms for my little girl) .... though I doubt I am going to modify my reservation if my only choices are DVC and Ft. Wilderness resorts unless I would get a similar price (which I would think is impossible unless I want to camp in a tent ).

Tent in Florida in July, sounds wonderful!

I actually give a ton of credit to the tent campers at FW. I have no idea how they do it with no AC.

Now, the cabins on the other hand are amazing. Absolutely love it there. Best showerhead on property (if that’s important to you) and get a golf cart for extra fun!

 

[IceSkatingPrincess]

Tent in Florida in July, sounds wonderful!

I actually give a ton of credit to the tent campers at FW. I have no idea how they do it with no AC.

Now, the cabins on the other hand are amazing. Absolutely love it there. Best showerhead on property (if that’s important to you) and get a golf cart for extra fun!

Massive credit to them. I would not be a very magical person to be around if that was my situation in July.

My mom on the other hand would totally love the "adventure" of a tent camping WDW mother/daughter trip, but I am 100% sure that it would end in disaster . She's very outdoorsy and I am more along the lines of why isn't more of Disney Springs air conditioned.

 

[SwirlTheCitrus]

No skin off my nose what others do, but I do get annoyed when people act like the only reason anyone comes to Orlando is Disney and everything else is an afterthought. And this is coming from someone who used to do Disney at least once a year. In 2015, my son begged to try Universal. We fell in love with it and never looked back. To each their own.

...welcome to the Disney forum? Stay for the unbiased perspectives!

 

[AmberMV]

If you are interested in modifying, I would really urge you to call in and ask to speak with someone in Guest Services (you can tell the CM you are speaking with that you are having trouble with modifying this particular package and feel Guest Services could be of assistance). Guest Services may be able to modify your reservation to a "basic package" so they can take the dining off and modify just the room. I have a friend who modified her AP discounted room+dining package today. Not to be disrespectful, but the chat CMs handle general questions and do not necessarily have the most accurate information on more detailed questions. It sounds like you've been on the phone a lot recently and I know it takes up a lot of time - just wanted to offer a suggestion in case you wanted to try again.

Edited to add: I guess I have to believe someone in Guest Services can help you! I'm sure many AP holders are in your exact situation.

Thank you for the advice. I just wrote a respectful, but extensive, email to Guest Services on the recommendation of that Chat rep I just spoke with. We, I'm sure like others, have been through the wringer over the past few months with March 30, May 25, June 10 reservations all being cancelled and offers extended and then revoked (free dining), and then others with our dates being able to rebook but us not being able to. It's been something, that's for sure.

 

[CaLuCa]

I'm a reader/lurker...(mostly posted when we were trying to get the on site limited AP FP to be not be limited...was that like a hundred years ago, it seems?)
Speculations...what are my chances of getting an in park reservation with the new system with military tickets (already used 2 of the 6 days) and a SOG res? Honestly, we've had so much canceled so far this year (spring break skiing, Med cruise, week in Paris) that it would phase us to not do this too. That said, we don't really have any desire to hang out a SOG for two days without going to at least one park. I am really intrigued at the idea of being "lucky enough to get in". We were there for Dorian last year and HS was pretty awesome. Kids and I did headliners and a four park challenge on the day they shut the parks down early for the storm. We've experienced Disney at some pretty awesome times, so I think that has tempted me.
Back to lurking/reading...

 

[LSUmiss]

So I did just speak through Chat to another CM re: the June reservation discrepancies and found out this:

"Your reservation was a ticketless package which cannot be modified at this time. If you had a package with Theme Park Tickets or if you had a room-only stay, you would be able to call for assistance."

We are AP and we had a June 10 room reservation with a dining plan (i.e. ticketless package) and those apparently are completely excluded from rebooking for whatever silly reason I can't think of.

So if you wouldn’t have had the dining plan you could have modified?

 

[AmberMV]

So if you wouldn’t have had the dining plan you could have modified?

Yup. Shame on me for giving Disney extra money lol

 

[LSUmiss]

Yup. Shame on me for giving Disney extra money lol

And now you can’t modify b/c you had something that no longer exists anyway

 

[IceSkatingPrincess]

I'm a reader/lurker...(mostly posted when we were trying to get the on site limited AP FP to be not be limited...was that like a hundred years ago, it seems?)
Speculations...what are my chances of getting an in park reservation with the new system with military tickets (already used 2 of the 6 days) and a SOG res? Honestly, we've had so much canceled so far this year (spring break skiing, Med cruise, week in Paris) that it would phase us to not do this too. That said, we don't really have any desire to hang out a SOG for two days without going to at least one park. I am really intrigued at the idea of being "lucky enough to get in". We were there for Dorian last year and HS was pretty awesome. Kids and I did headliners and a four park challenge on the day they shut the parks down early for the storm. We've experienced Disney at some pretty awesome times, so I think that has tempted me.
Back to lurking/reading...

Nobody has any idea. Optics would not be great if the military resort gets entirely locked out so that works in favor of shades, but we are playing in a whole new ballpark here so who knows. I have a backup reservation at shades so I also hope things work out on that side of things!

 

[zemmer]

I'm a reader/lurker...(mostly posted when we were trying to get the on site limited AP FP to be not be limited...was that like a hundred years ago, it seems?)
Speculations...what are my chances of getting an in park reservation with the new system with military tickets (already used 2 of the 6 days) and a SOG res? Honestly, we've had so much canceled so far this year (spring break skiing, Med cruise, week in Paris) that it would phase us to not do this too. That said, we don't really have any desire to hang out a SOG for two days without going to at least one park. I am really intrigued at the idea of being "lucky enough to get in". We were there for Dorian last year and HS was pretty awesome. Kids and I did headliners and a four park challenge on the day they shut the parks down early for the storm. We've experienced Disney at some pretty awesome times, so I think that has tempted me.
Back to lurking/reading...

Nobody has any idea. Optics would not be great if the military resort gets entirely locked out so that works in favor of shades, but we are playing in a whole new ballpark here so who knows. I have a backup reservation at shades so I also hope things work out on that side of things!

Well, since they’re apparently not extending the Salute ticket expiration, I hope they allow us to make reservations and actually use the tickets. We bought tickets last November for our March trip which was cancelled. Tried again in April and June. Now booked for November at SoG and hopeful we can get park reservations.

 

[yulilin3]

I'll stay 12 feet away if you give me the name of that drink. I must have one in July!

Toasted coconut pineapple

 

[WatchandLearn33]

Yup. Shame on me for giving Disney extra money lol

Sounds like we are in the same boat. I’m checking my reservations daily and nothing has changed on them. I also have a ticketless package because I added the dining plan to my room only reservation. I hold 13 reservations at this time for a big family trip. Not one has changed in price, confirmation number, resort...other than the 91 emails received for ADR cancellations. Sure would be nice to know if we are excluded from their promotions bc of our military status/tickets esp considering our tickets are set to expire in Dec. You can’t just apply a ticket to the cost of new ones for military tickets. Also we are part of the Youth Education Program and not a word from their team. Just crickets.

 

[lluv3971]

I know this is all speculation and at this point, we don't have much information, but if you had to guess, when do you think WDW will begin to take new hotel/package reservations (for resorts that are open in the "first wave")?

 

[IceSkatingPrincess]

I know this is all speculation and at this point, we don't have much information, but if you had to guess, when do you think WDW will begin to take new hotel/package reservations (for resorts that are open in the "first wave")?

It would have to be after a resort announcement is made, and I would imagine after the park reservation system is available. So maybe late June? July 1? I don't think there is going to be a lot of time between the release of new reservations and the early days of park opening.

All total speculation.