twinmomplus2
DIS Veteran
- Joined
- Sep 13, 2002
- Messages
- 782
Help, Help, Help!!!! I booked a room at AKL concierge for 5 people. 2 adults 3 kids. The first 2 nights on My DVC points. the second 2 on cash. Paid one nights deposit on the cash portion. which meant I owed for one night.
Then as usual we added more travelers to our group. So I called CRO back and tried to book one room standard view, they did not have it available. So I booked poolview AP rate, for 3 nights.
A few days later a relative got Ap rate standard view, So I called back and downgraded my poolview to standard and added one night at the end. I had a 300 dollar deposit on this room so now the total I owed was about 142. ( on this room) I called to confirm spoke to someone who said he was a superviser and his name was Jeff, And all was in order. then we get a confirmation letter that the 2nd room is booked as club level and we now owe an additional 1200. well I enjoy my brothers comapny but not for 1200. dollars. Then it got ugly. they are saying they can not find the money on either room. And don't know anyone named Jeff.
Spoke to them again and they said they would call revenue and call me at 1pm on tuesday. well they did not. I called them and the last person who was calling revenue is not in today. And the reservation still is CL and she did not rectify it. And They want me to wait and they will have her call me. I am absolutely ready to scream. Who in the bejeez do you call to get to the bottom of this?

Then as usual we added more travelers to our group. So I called CRO back and tried to book one room standard view, they did not have it available. So I booked poolview AP rate, for 3 nights.
A few days later a relative got Ap rate standard view, So I called back and downgraded my poolview to standard and added one night at the end. I had a 300 dollar deposit on this room so now the total I owed was about 142. ( on this room) I called to confirm spoke to someone who said he was a superviser and his name was Jeff, And all was in order. then we get a confirmation letter that the 2nd room is booked as club level and we now owe an additional 1200. well I enjoy my brothers comapny but not for 1200. dollars. Then it got ugly. they are saying they can not find the money on either room. And don't know anyone named Jeff.
Spoke to them again and they said they would call revenue and call me at 1pm on tuesday. well they did not. I called them and the last person who was calling revenue is not in today. And the reservation still is CL and she did not rectify it. And They want me to wait and they will have her call me. I am absolutely ready to scream. Who in the bejeez do you call to get to the bottom of this?

