We just got back from the Fort yesterday, and we used Kenny. I too, was somewhat hesitant, especially since I did not receive a e-mail confirmation. We had spoken at the time time of the reservation, and he gave me a date when the payment when would be taken out on the debit card number I gave him. Well the date came and went, and the $$ was still in my account. I got nervous, and called and left a message. Kenny called me back a couple of hours later, and knew me by name, and the dates, and said I was good to go....he just hadn't gotten around to billing it yet. A few days later, the payment came out of my account.
Once we arrived, I called Kenny, and he told me exactly where we would find the cart, and said not to hesitate to call back if there were any problems. The whole process as a breeze, and I would not hesitate to use Kenny again or recommend him to others. Relax......it will be OK.