Back in Feb of this year, we were in WDW for my DD bday. We scheduled lunch at the Coral Reef and were able to talk to Deb and get both a diver and personalized menu. Booking a Diver is a little harder than getting the Menu. Deb is the manager there and is one of the most friendly people I have met at WDW and this Diver / Menu idea is one of the best kept secrets at WDW. I used to have her email but I do not remember it now.