We ate at Raglan Road CS for the first time yesterday and we loved the food - fish & chips, and lamb/beef pie. Very good! Unfortunately, there were issues:
1. Crowded - Not sure what the heck seating configurations they had planned, but the seating is horrible. Very crowded as you have to sit on top of other people's tables. Yuck!
2. Dirty - Oh boy! It was gross - dead bugs on ground, food all over floor, fingerprints on windows, no tables/chairs cleaned and a huge leak in ceiling with a huge puddle and no bucket. It just kept dripping from the ceiling, right by the door. It was a gross, yellow/brown mess. We had to clean our table, chairs and floor, as well as use wipes to get cutlery and napkins as that area was really disgusting.
3. Slow service - There were only 2 CMs working - one to take orders and 1 to cook! It was during lunch time rush hour!We felt so badly for them.
Although we enjoyed our food very much, we will never eat in this restaurant again, as we'll just take our food and go. We actually did take our ice creams and sat next door at Portobello outside tables (no one was there) It looked like they were letting people sit outside on patios for Raglan Road TS, but they were soaking wet as it had just rained, so that wasn't an option for us with the kids.
Raglan has the potential to be so much better, as the food is very good, but the seating area and lack of staff and cleanliness is not good at all. We also noticed that several of the outside letters had fallen off as well.
We have noticed a general decline in service and cleanliness, and this experience just confirmed it.
Wanted to report that our food was great, but the other aspects to a dining experience were not.
Tiger
1. Crowded - Not sure what the heck seating configurations they had planned, but the seating is horrible. Very crowded as you have to sit on top of other people's tables. Yuck!
2. Dirty - Oh boy! It was gross - dead bugs on ground, food all over floor, fingerprints on windows, no tables/chairs cleaned and a huge leak in ceiling with a huge puddle and no bucket. It just kept dripping from the ceiling, right by the door. It was a gross, yellow/brown mess. We had to clean our table, chairs and floor, as well as use wipes to get cutlery and napkins as that area was really disgusting.
3. Slow service - There were only 2 CMs working - one to take orders and 1 to cook! It was during lunch time rush hour!We felt so badly for them.
Although we enjoyed our food very much, we will never eat in this restaurant again, as we'll just take our food and go. We actually did take our ice creams and sat next door at Portobello outside tables (no one was there) It looked like they were letting people sit outside on patios for Raglan Road TS, but they were soaking wet as it had just rained, so that wasn't an option for us with the kids.
Raglan has the potential to be so much better, as the food is very good, but the seating area and lack of staff and cleanliness is not good at all. We also noticed that several of the outside letters had fallen off as well.
We have noticed a general decline in service and cleanliness, and this experience just confirmed it.
Wanted to report that our food was great, but the other aspects to a dining experience were not.
Tiger
