Contact for Polynesian Concierge

Discussion in 'Disney Resorts' started by jazmyin, Nov 11, 2004.

  1. jazmyin

    jazmyin Mouseketeer

    Mar 10, 2001
    We are going to WDW and staying at the Polynesian Concierge. I have read on these boards that they send you an information package to help with planning. We are leaving in just over three weeks and have not received anything. The e-mail address address I was given is not working and this is a surprise trip so I can't use my phone to call. Can someone out there please e-mail me with the concierge planning office address?
  2. CarolinaChick

    CarolinaChick Mouseketeer

    Jul 13, 2004
  3. Tess

    Tess DIS Veteran - 1997

    Aug 19, 1999
    Oftentimes your reservation is overlooked if it was booked by someone other than yourself. Other times, it is just accidently overlooked.

    I'd certainly e-mail with a request for immediate attention. Typically, the PVI (Personal Vacation Itinerary) is mailed between the 90/60 day mark of your arrival. Sometimes it's later. . .sometimes sooner. Last year we received several--one about 6 months out, another at 90 days, and still a third at 30 days. Funny thing is, we had all of our PS requests in via e-mail by the 90 day mark.

    Best of luck.
  4. PolyHereWeCome

    PolyHereWeCome DIS Veteran

    Oct 23, 2004
    You definitely should have heard from them by now. Like Tess, we heard from them shortly after we booked and again at around 5 months.

    Even if you don't need any help with anything, for piece of mind, I'd contact them either via e-mail or phone.
  5. Tikiman

    Tikiman He kuikawa ka 'ikena o kela wahi ho'oku ka'a e wai

    Apr 28, 2001
    They have an electronic version of the Personal Itinerary now that you can fill out and email. It has all the same info as the one mailed. If you want me to send you one than email me at

    I did not get one last trip but that was becasue they had already taken care of all that I needed from me emailing them.

    Past years we have gotten the one in the mail around 3-4 weeks out. The earliest we ever got one was 2 months out. Sometimes you will get a call also but it all depends on how you book. Some travel agents systems do not link up well with the computers at the Polynesian and other travel agents never pass along your address to have them send it to you.

    Our travel planner actually knows many of the staff and talks with them often so I know everything gets taken care of.



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