We had a slightly different experience last August. We boarded early, enjoyed the concierge lounge for about 45 minutes with delightful snacks and beverages, and found our luggage waiting for us in our room. I think it's just luck. It was our first time sailing concierge with Gold status, and, if I could justify the 5-figure price tag, would be doing it again for our Christmas cruise this year. Alas, with a kiddo in college and a school salary...