For us, the best thing about concierge at WDW resorts is the higher level of service. Yes, all CMs are great, but the concierge CMs of the WDW resorts are truly incredible. They go above and beyond to ensure you have the most magical trip of your life. If you have
any requests at all, they will assist. Every morning when you leave and every evening when you return, they will be there to send you good wishes and greet you back in. Unlike concierge service at many other hotels we have experienced, the CMs at WDW are genuinely friendly and actually
want to make your trip perfect in every way.
Remember you have room delivery of purchased goods (usually you have to collect from the hotel shop), comprehensive pre-itinerary planning for tickets and dining, access to the concierge lounge for continental breakfast, lunch-time buffet, afternoon snacks, evening Hors d'Oeuvres and cordials/wine and dessert service and your room will be within the concierge "section" or building of the specific resort.
With regards to whether or not concierge is "worth it", it is entirely down to personal preference. In my opinion, you can't put a price on being able to secure some of the coveted reservations (such as the Illuminations Cruises) easily or on the exceptional service.
