COMCAST problems

[airhead]

Anyone else on the NOrthShore,MA having problems with Comcast internet?
Is it just me??

 

[Megan's Mom]

Well I am not in MA but in North Alabama and we have had trouble with our Comcast internet all summer. They keep telling us it is on our end. We have replaced the modium and everything.

 

[bettyann29]

Have you checked all your wires to make sure they are connected?? Mine was out all day yesterday and I called to have someone come out today.. We ended up messing around with it last night and sure enough it was just the wires..

 

[airhead]

Yup,everything checks out. Its just so slow!!! I'm wondering if its the humidity.

 

[kat3668]

I'm on the northshore and mines running fine.. no slow downs.

 

[bicker]

All Internet cable is shared resource. There is a certain amount of bandwidth available per node. While there is further regulation on each customer, the bandwidth allocated to a node is never anywhere near enough to serve all the customers, if the customers are all heavy users. If things used to be faster and now aren't, it is likely that some customers have become much heavier users than before (or they've added a good number of new customers). There's not much you can do about that -- it's specifically why they explicitly state that they do not guarantee bandwidth. We couldn't afford the service if they did guarantee the bandwidth. What you can do though is call every so often, whenever you're annoyed, and politely report that you're experiencing slow response times. It's a bit of a drag, because you have to go through their normal protocol each time (power everything down, wait a minute, power it all up again, etc.) but if there is enough reporting of slow response times by enough customers in a node, they will upgrade the node.

 

[airhead]

Bicker, for the explanation of the bandwidth problem.

Today,everything is back to normal,speeding right along!!