Checking redemption card balance

Discussion in 'Disney Rewards Programs' started by ckelly14, Nov 12, 2016.

  1. ckelly14

    ckelly14 DIS Veteran

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    Anyone know how to do this beside calling Chase?

    My Chase account has my balance left on the credit card but not the redemption card. The URL that is on the back of the card: https://disneyrewards.com/manage-account/ just takes you back to the Chase website. Customer service at Chase doesn't have a clue.
     
  2. lanejudy

    lanejudy Moderator Moderator

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    From that link above, it should have a link for "Check Your Disney Dream Reward Dollar Balance." When you click that, it takes you to the log-in for your Credit Card account. Log in -- and it's kind of convoluted so I'll try to list the steps.
    • On the right hand side, it shows your current balance, available credit and then Disney Rewards.
    • Underneath "Disney Rewards" should be a link "See balance" and when you click on that it shows how many Rewards dollars at on your CC account, and links below that for "Redeem rewards" and "See details."
    • Click on "See details" and that opens a new screen.
    • Again towards the right side is a link for "Redeem Rewards" and when you click on that it will open the Rewards site.
    • There is a bar about 2" from the top that shows any active Rewards Redemption Cards and the balance for each. You may need to click "show more" to see the balance(s).
     
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  4. ckelly14

    ckelly14 DIS Veteran

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    That worked- talk about confusing! I knew if the Chase representative didn't know how it worked, I could come here for answers. Thank you!
     
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  5. FoxC63

    FoxC63 DIS Veteran

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    Could they have made this more user unfriendly!?!
     
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  6. NurseLady

    NurseLady Earning My Ears

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    Thank you so much for the tutorial! I was also struggling with this today.
     
  7. disneydreamer781

    disneydreamer781 Wé la oh mé la wé-la, wé-é yey-yé oh é yé.

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    Speaking of this, is there anyway to find the balance on a current Disney Reward redemption card online?
     
  8. disneydreamer781

    disneydreamer781 Wé la oh mé la wé-la, wé-é yey-yé oh é yé.

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    Thanks to lanejudy...I was successful going into my account and clicking on "redeem rewards". Sorry I didn't see that post first.
     
    Last edited: Aug 24, 2017
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  9. momjeeps

    momjeeps DIS Veteran

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    Thanks I was wondering how to do this and doing a search brought this up. Very helpful! I leave tomorrow. :)
     
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  10. disneydreamer781

    disneydreamer781 Wé la oh mé la wé-la, wé-é yey-yé oh é yé.

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    Lucky you! Sending :tink:your way!
     
  11. momjeeps

    momjeeps DIS Veteran

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    Your pixie dust worked. We were given a special hand printed FP for Peter Pan today. :)
     
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  12. disneydreamer781

    disneydreamer781 Wé la oh mé la wé-la, wé-é yey-yé oh é yé.

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    :cool1:
     
  13. teresajoy

    teresajoy <font color=deeppink>World's Proudest Aunt!<br><fo

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    Thank you! I was about to go nuts trying to find this information!
     
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  14. Kean

    Kean Earning My Ears

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    I have a redemption card that I believe has a balance but we cancelled the Disney Credit card. How can I find the balance of the redemption card under that scenario? Thanks
     
  15. disneydreamer781

    disneydreamer781 Wé la oh mé la wé-la, wé-é yey-yé oh é yé.

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    You may try calling them at 1-800-300-8575.
     
  16. erionm

    erionm DIS Veteran

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    When you cancelled the credit card, you lost any available funds on the Redemption Card.

    From the Disney Rewards Terms LINK:
     
  17. Kean

    Kean Earning My Ears

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    That is complete BS. We had that card for years, kids grew up so we replaced it and because we did that we lose the points.
     
  18. lanejudy

    lanejudy Moderator Moderator

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    That's what I thought and I was looking for this info last night but couldn't find it! Thanks for locating it.
     
  19. lanejudy

    lanejudy Moderator Moderator

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    Sorry :worried: did you have a lot of unspent Reward dollars?

    For others who may have a similar question... you can keep the account open but unused long enough to purchase a Disney Gift Card with the Reward points. Then close the account once there is no Rewards balance remaining.
     

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