Check your points!

[bwvBound]

Repeating a topic that pops up here periodically: Check your point balances!

Today I found a block of points in holding status created on 12/2 -- the first night of our recent 12/2-12/10 vacation. Our arrival was bumpy (the system assigned us a 1BR unit instead of the 2BR we had booked). To solve the room issue it appears the front desk cancelled and rebooked our first night tossing that night's points into holding!!

When I phoned this morning to review the situation, MS wanted to simply swap the holding points for a reservation I have in January. She noted that she could make this point swap "quickly." This would have meant that my January reservation was booked using the "new" holding points instead of current UY points. Not an entirely bad direction -- but would create problems should I choose to cancel the January reservation. I was surprised at the resistance I met suggesting that we reverse the holding points "correctly." In a weary voice the CM reminded me that my January reservation will create holding points if I cancel beyond the proper deadline. While I agree with the theory, I'm holding to an idea that canceling the January reservation should remain my choice not theirs.

Now I feel like canceling the January stay "on principle." It is short 2-night stay at VWL before our 7-night BWV stay booked through RCI. I'd do it (cancel) -- except that our air is already booked using the 9 night stay. The best I could do today was cancel our Dining Plan for those 2 nights at VWL. Sigh.

 

[DisDaydreamer]

Hi Hope

I love it when you talk reservation tech talk...

 

[Disney Princess]

I'm so sorry that happened to you - especially when it isn't like you cancelled, rebooked, and did a bunch of funny transactions with your points. I agree that they should fix the holding status "correctly" instead of swapping. You really don't know what could happen, and you want things the way you want them; they are, after all, your points.

Good luck with everything. I hope it gets resolved quickly and easily (if that is possible). Oh, and don't cancel those two nights on principle - we LOVE WL in the cool months. Nothing like a mug full of hot chocolate, tea, cider, or coffee and a sit in front of the fireplace. When you are in that position you'll forget all about MS and what they tried to do with your points.

 

[bwvBound]

Oh, and don't cancel those two nights on principle - we LOVE WL in the cool months. Nothing like a mug full of hot chocolate, tea, cider, or coffee and a sit in front of the fireplace.

Thanks for the great words of encouragement! Great idea sipping a hot beverage in front of one of the fireplaces. We did spend a little time in the Railroad room this visit -- and have a half-box of hot cocoa in our Owner's Locker along with large mugs. We'll make a point of bringing the pieces together: fireplace, rocking chairs, tall mugs and hot cocoa.

DisDaydreamer: I think Hope's handle is BWV Dreamin?

 

[disneynutz]

You need to do what you want to do. Make your employee (MS) correctly adjust your points. If they hesitate, ask to speak to a Team Line Adviser.

Bill

 

[Anal Annie]

Thanks for the great words of encouragement! Great idea sipping a hot beverage in front of one of the fireplaces. We did spend a little time in the Railroad room this visit -- and have a half-box of hot cocoa in our Owner's Locker along with large mugs. We'll make a point of bringing the pieces together: fireplace, rocking chairs, tall mugs and hot cocoa.

DisDaydreamer: I think Hope's handle is BWV Dreamin?

Yup...Hope is BWV Dreamin! Close!!!

(Nobody would ever confuse ME with anybody else! )

 

[BWV Dreamin]

Thanks for the great words of encouragement! Great idea sipping a hot beverage in front of one of the fireplaces. We did spend a little time in the Railroad room this visit -- and have a half-box of hot cocoa in our Owner's Locker along with large mugs. We'll make a point of bringing the pieces together: fireplace, rocking chairs, tall mugs and hot cocoa.

DisDaydreamer: I think Hope's handle is BWV Dreamin?

Ha! Ha! That would be correct. As much as I'd like to take the credit, BWVbound has it covered! Hey Rob!

 

[BWV Dreamin]

Defintely go above a CM and speak with a supervisor. They can make most things happen and if not you will be compensated.

 

[Disney Princess]

Thanks for the great words of encouragement! Great idea sipping a hot beverage in front of one of the fireplaces. We did spend a little time in the Railroad room this visit -- and have a half-box of hot cocoa in our Owner's Locker along with large mugs. We'll make a point of bringing the pieces together: fireplace, rocking chairs, tall mugs and hot cocoa.

DisDaydreamer: I think Hope's handle is BWV Dreamin?

I'm glad it could encourage you. We LOVE those rockers in front of the fire. Just heaven! Only a few weeks and you'll be there!