Charged for NO-Show but we were there- what to do?

[NandP]

I was very diligent with reservations , keeping them or cancelling.. but I got charged for one, who can I contact to dispute this?

 

[Skippyboo]

I would think guest services

 

[starousse]

Go to the guest service counter at your hotel. They will delete it.

 

[CarolynFH]

You can call the Billing department at 407-828-5630 or email guest.services.billing@disneyworld.com.

 

[Beer Me]

The good news is that they will remove the charge if you call. This happened to me a few years ago and I was barely able to state the problem before they said it would be taken care of. No problem whatsoever.
The bad news, based on many accounts posted on these boards, is that getting someone on the phone lately can be a nightmare.

 

[SteveH]

Same thing happened to another member; Charged a No Show Fee when we dined?

 

[chicagodisneyguy]

Has anyone had success getting it removed in a timely manner by emailing? That would seem to be a preferable way to handle it if it works. I'd rather shoot an email Monday morning describing the issue and get a response on Wednesday or Thursday saying it's taken care of. But if people who have tried this and get a response 2 months later that is obviously not acceptable.

 

[NandP]

Finally after a 2+ hr wait on hold I got my refund.. they could see in their system a Cancellation was made on the same day as the Reservation charge.. Once again Disney IT at it's finest.

Thank you all for the feedback and the correct number to call!

 

[supersnoop]

Finally after a 2+ hr wait on hold I got my refund.. they could see in their system a Cancellation was made on the same day as the Reservation charge.. Once again Disney IT at it's finest.

Wait, did you cancel on the day of the reservation? That's a legitimate charge then.

 

[bumbershoot]

Finally after a 2+ hr wait on hold I got my refund.. they could see in their system a Cancellation was made on the same day as the Reservation charge.. Once again Disney IT at it's finest.

Thank you all for the feedback and the correct number to call!

Same-day cancelation is a legit charge, though.

Unless they've changed things, the process of working out no-shows involves human managers at the end of the day going through their lists. Nothing much to do with IT.

 

[MATTERHORN]

Same-day cancelation is a legit charge, though.

Unless they've changed things, the process of working out no-shows involves human managers at the end of the day going through their lists. Nothing much to do with IT.

This is still very true!

 

[NandP]

Wait, did you cancel on the day of the reservation? That's a legitimate charge then.

Is an 8 year old with COVID a chargeable offense? They understood.

 

[Moliphino]

Is an 8 year old with COVID a chargeable offense? They understood.

I mean, technically yes it is by the terms of the ADR. I agree that it's a good reason to waive the no-show fee, but If you had canceled online how would they even know the reason?

 

[Mackenzie Click-Mickelson]

Is an 8 year old with COVID a chargeable offense? They understood.

They made an exception however the system worked as it was supposed to and it was a charge that was correctly assigned.

Things happen and people can always contact Disney to explain but it's up to that CM the end result (hence the exception comment). It does not however mean it was an IT error. It does change the perception of the issue from "good ole Disney computer stuff" to more like "I have a really good reason why we needed to not keep the ADR who is the best person to talk to about this"

You weren't actually there as in you checked in and ate at the restaurant but were charged a no show fee which is what your thread title made it sound like. You cancelled your ADR day of.

It was nice of Disney to remove the charge, covid is an understandable reason but you were still at the end of the day correctly charged the fee.

When you made your ADR you should have seen this:

 

[DisneyTexan]

For those that get charged although they were present for the reservation: you can dispute the charge through your credit card company, assuming that the charge went directly to the card and not your room account. I disputed the charge through my credit card company once with no questions or issues.