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it has been A little while! I believe this trip was 2018, and I believe I sent the request 3/4 days before our arrival!! I know they still send them for you if you submit it, but Disney could have stopped taking them, I do not know! I’m just telling of my experience with the fax! I once had them fax a request for Miller road close to the hospitality house at OKW and I got that request, I ask for bottom floor near the atrium at WLV and I got that, I have had really good luck, the only one I didn’t get was at POR, I ask for a specific building, it wasn’t a preferred building, just closer to the main building than most of the buildings, instead I got the absolute farther east building possible, but that’s ok, I can’t get everything I ask for! But I had read, even back then, that Disney wasn’t considering the faxes, not Disney’s words, but that was THE word, but I send them anyway because they offer it and like I said, I have had really good luck with it. Request through Disney, the only thing I ever got was a connecting room at POR once, Disney request through Disney are prob about 1 out of 10, my request fax that are sent have been prob 6 out of 8. It works for me, apparently not everyone and maybe not next time, but they work for me!! Good luck with whatever you do!!!