Do people call Disney all the time pretending to know CMs and trying to get discounts?
My best friend, who is a CM, made a resort reservation for me. I was calling to see if I could pay off the balance before arrival instead of day of. I was also looking for a clarification on the checkin procedure (whether he had to be there, whether he could stop by before my arrival with his ID, etc.) since info on the Hub was confusing to him. It's his first time using the Friends and Family discount.
Despite trying to provide a confirmation number, I was treated SUPER rudely by the CM I reached on the phone. It's like she didn't believe me that I actually knew another CM and that I actually had the reservation already.
I tried to be as nice as possible in response, but got nowhere. I told her "I'm just trying to iron out all the details and do everything I can for a smooth arrival with minimal stress for my friend" and she actually said "Well your friend's doing you a favor, so I don't see what the problem is. They can figure it out." Her tone was like a sarcastic 6th grade girl. It made me feel really icky after.
Maybe the checkin process info is for CMs only and not for the public, but she couldn't even be bothered to take my confirmation number to deal with the rest of the balance. Believe me, I tried. I wanted to give her a lot of money! Why should that be met with such a sour attitude?
She ended the call with "Have a magical day." We all know what that means.