I guess I have just stopped even considering Disney having a request option. I use Touring Plans exclusively. I never bother with requesting anything thru Disney. Since TP offers a way to do it, without a phone call or any other effort more than a click or two on my part, I haven't given it much other thought. Works for DVC or Resort rooms equally. (though no idea about DVC through DVC rental or other DVC type of booking, I've never done that)