If you can't cancel through your MDE app or through the website you can call and they can cancel it for you. This happened to me a few weeks ago when I needed to cancel an ADR and it was well before the 24 hours and it wouldn't let me cancel through the app or website so I just called and they were able to cancel the reservation.
Our Authorized Disney Vacation Planners are here to provide personalized, expert advice, answer every question, and uncover the best discounts.
Let Dreams Unlimited Travel take care of all the details, so you can sit back, relax, and enjoy a stress-free vacation.