ITGirl50
DIS Veteran
- Joined
- Jun 6, 2005
I cancelled a Feb Wish cruise on Friday.
Today I received a survey from DCL asking me why I cancelled.
There were several options to choose from like COVID, cost, poor customer service at the call center etc,
My reason for canceling was because the adult areas are too small. It was not an option, but Other was listed and I was able to input it and choose a couple others (like cost and poor customer service). Then it asked me to pick the number one reason for cancelling and my Other answer (adult areas too small) was on the list.
Maybe DCL cares people aren’t happy with the new ship?? It also asked if we booked on a different cruise line.
Today I received a survey from DCL asking me why I cancelled.
There were several options to choose from like COVID, cost, poor customer service at the call center etc,
My reason for canceling was because the adult areas are too small. It was not an option, but Other was listed and I was able to input it and choose a couple others (like cost and poor customer service). Then it asked me to pick the number one reason for cancelling and my Other answer (adult areas too small) was on the list.
Maybe DCL cares people aren’t happy with the new ship?? It also asked if we booked on a different cruise line.