Cancelled resort reservation

[married2mm]

I spoke regarding cancelling our booking earlier this month and the details dropped out of MDE.
however, there has been no cancellation invoice emailed through nor clearly any glimmer of refund.

is there a specific email address I can use to contact reservations?

 

[DisneyWishes14]

What were the dates of your reservation? I would call WDW reservations to confirm.

 

[married2mm]

I don’t want to call again-as we are in the U.K.
which is why I was looking for an email address.

 

[pangyal]

I have never received a cancellation email, neither on the hotel nor the DVC side of things. I did cancel a package on Friday and the CM told me that a refund could take up to two billing cycles on my credit card (though I suspect it will be much shorter than that).

 

[married2mm]

I have never received a cancellation email, neither on the hotel nor the DVC side of things. I did cancel a package on Friday and the CM told me that a refund could take up to two billing cycles on my credit card (though I suspect it will be much shorter than that).

thanks for this.

we paid with Disney gift cards which I no longer have & this seemed to complicate matters somewhat.
I was advised payments will be returned to the original gift card numbers and then transferred to an email credit.

 

[SL6827]

Disney should send out these emails. This is not the industry standard at all.

 

[DisneyWishes14]

thanks for this.

we paid with Disney gift cards which I no longer have & this seemed to complicate matters somewhat.
I was advised payments will be returned to the original gift card numbers and then transferred to an email credit.

Try this: https://disneyworld.disney.go.com/help/email/

Disney should send out these emails. This is not the industry standard at all.

They should, but they never have and they aren't going to start in the midst of this chaos.

 

[SL6827]

Try this: https://disneyworld.disney.go.com/help/email/



They should, but they never have and they aren't going to start in the midst of this chaos.

I thought they used to do so and have quit in the past few years.

 

[DisneyWishes14]

I thought they used to do so and have quit in the past few years.

We've gone multiple times a year for the past 15 years and I don't recall ever getting a cancellation notice. I totally agree that they should generate them though - we need to have some kind of record that a reservation has been cancelled.

 

[Mainsail Minnie]

we paid with Disney gift cards which I no longer have & this seemed to complicate matters somewhat.
I was advised payments will be returned to the original gift card numbers and then transferred to an email credit.

Disney is extremely reliable about making refunds, even though they never send cancellation emails (a lot of the time, I don't even get reservation confirmation emails).

Disney refunds money back to the original form of payment, which in your case is those gift cards, which is why you should always keep the gift cards until they are actually used up by non-refundable goods/activities (such as after the resort stay, after washing the Disney clothes you bought, etc.)

Normally you would be SOL, but since you say a promise was made to transfer the gift card balance to an email credit (never heard of this before), then you do have hope. I think you're going to have to call them to follow up on that, though.

 

[meremac]

Normally you would be SOL, but since you say a promise was made to transfer the gift card balance to an email credit (never heard of this before), then you do have hope. I think you're going to have to call them to follow up on that, though.

You are not SOL if you don't have the original gift cards. You just need to tell them that you no longer have them and they will issue a new gift card for the refund. You can often request an e-gift card for the refund.

 

[SL6827]

We've gone multiple times a year for the past 15 years and I don't recall ever getting a cancellation notice. I totally agree that they should generate them though - we need to have some kind of record that a reservation has been cancelled.

Ya, me as well. I guess they didn't then. Odd.

 

[married2mm]

Firstly; thanks for all the replies.
Secondly; I find it very odd to not receive any invoices-we certainly have them sent from WDW uk!

Finally: I am now the proud owner of electronic email gift cards!!
How amazing.

Being a total nontechno gal I have no idea how to utilise
I'm sure dd will assist.

I'm thrilled.