Can Anyone Post Success in Getting Refund From Delta Due To Schedule Change?(ANYONE?)

[Lewisc]

Sometimes it's not just the language issue. The phone quality sometimes takes a hit when the call is routed half way around the world. I'll just apologize for not being able to hear the CSR well enough to understand what he is saying and ask to have the call transferred back to the United States.

 

[rie'smom]

We got a refund from Delta on a "non refundable" rate last year. The company had changed our flight schedule a bunch of times. Finally,I called customer service and the rep grumbled but I recieved a 100% refund. The rep did say that they get lots of requests for refunds because of all the schedule changes.
Also,on the foreign customer service reps,an American Express agent told me that I could request an American agent at anytime. I don't know if this is true with all companies but it wouldn't hurt to ask. Before the flames, I have no problem with foreigners. It's just much easier for me to clear up refund disputes with someone I understand a little bit better.