I faxed OKW on my 2 trips there. I just repeated my requests and then gave alternates if the original was not available. Both times I requested 23 to 26, 2nd floor. The first time we got 26, second time we got 28. 2nd floor both times. After I heard about some people getting handicapped rooms, I also said 1st floor would be OK if 2nd was not available, but we did not want/need handicapped. I've heard they like faxes better than calling and I think it's better to have everything down in writing so they can review it when they have time rather than taking notes from a phone call. Good Luck and have a great time!
- I've never had any problems with giving all my information to the CM at Member Services when I make my reservation - non-smoking, first floor, Turtle Pond area. Due to a knee condition I need a first floor room. The reservation says first floor for medical reasons. I stress that I do NOT want or need a handicapped room. I prefer to leave those rooms for those guests who need it. Also if you request something llllike Turtle Pond you have to remember that covers buildings 30-44 - not necessarily next to the pool or the bus stop. So, maybe I've been lucky, but we have always gotten what we asked for without having to call, fax, write or email other than the original call to Member Services.
We moved in April 2000 but I grew up and lived all my life in FW. I'm not a Buckeye at heart--hence the name "hoosiergirl". 
