Calling Member Services

Discussion in 'DVC Member Services' started by WebmasterPete, Apr 13, 2019.

  1. WebmasterPete

    WebmasterPete Grand Administrator Staff Member Administrator

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    I think it's awesome that they got Stephen Hawkings to record all their voice announcements and prompts. On hold with them right now and I'm wondering why I have to keep listening to this annoying computer generated voice repeatedly. Can they not get someone with a pleasant voice to record these prompts? I know, I've been a member for 10 minutes and I'm already complaining :)
     
  2. CarolMN

    CarolMN DVC Co-Moderator Moderator

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    LOL. I can't even remember last time I called MS. No need once online booking became available. I email for requests, name changes, link/merge issues, DME reservations, etc. Those aren't urgent & I like getting a written response.
     
    disneynutz, Alice Sr. and n2mm like this.
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  4. KAT4DISNEY

    KAT4DISNEY Glad to be a test subject

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    Lol - it bugged me enough when they switched from the very pleasant sounding man that I sent them my feedback. I don’t think I was the only one because they did improve on it a short time later if you can believe that. Yes, this mechanical voice is an improvement.
     
  5. disneynutz

    disneynutz DIS Veteran DIS Lifetime Sponsor

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    We have had several changes to the MS systems pretty much one with each management change. I'm with Carol, we don't call unless we have to and when we do call we call one of our preferred advisors.

    :earsboy: Bill

     
  6. Chuck S

    Chuck S DVC Boards Co-Moderator Moderator

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    Yeah, I noticed the new voice the last time I called. A real voice would be nicer. This voice reminds me of those annoying robocalls trying to sell me something.

    It is possible, though, that they've changed phone systems, and they CAN'T use a real voice anymore...I hope that isn't the case, and that this was just a trial.

    NOTE TO DVC: Even if you have to stay with an AI voice, there are more pleasant ones out there.
     
    Last edited: Apr 14, 2019
    CarolMN likes this.
  7. CraigInPA

    CraigInPA Since June 1974

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    Thank you for this insightful comment. I now have to clean coca cola off my keyboard and monitor.
     
  8. jphcoffeeboy

    jphcoffeeboy Earning My Ears

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    Feb 26, 2019
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    Hey now, this is Pete's thread. That better have been "Diet Coke with ice, or else." you spit on your keyboard and monitor.:rotfl2::drinking1
     

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