BW making me move my reservation to another Resort for 12/1 due to construction delays???

[snappy]

How is your stay going? Hope you’re having a great time since the bumpy start.

Thanks for asking It is going well, I have a renovated room overlooking the village green. We can see the lighted garlands around the porch area off the lobby, and the outside Christmas tree and the water a little with a big tree partially blocking it.

Weather is good, we have spent lots of quality time with friends.

Front desk didn‘t set up our magic bands right at check in so had trouble charging our first meal at Trattoria to our magic bands, but the restaurant ended up finally calling the front desk and straightened it out. We had to go to the front desk 3 times on check in day, 2 times too many. Nice call from customer service manager, asked what had happened so I guess it was reported (we did not make a stink about it.)

The resort put a tote bag with Boardwalk printed on it with a tiny box with 4 pieces of chocolate and 2 waters in our room before we checked in so that was a nice little touch. Lots of workers spotted today further on down the third floor where the true boardwalk rooms are. Painting, checking things off on tablets. Not sure how far along they are. It smells like paint down there for sure, but the plastic barrier is down on the 3rd floor.

 

[Genie+]

Thanks for asking It is going well, I have a renovated room overlooking the village green. We can see the lighted garlands around the porch area off the lobby, and the outside Christmas tree and the water a little with a big tree partially blocking it.

Weather is good, we have spent lots of quality time with friends.

Front desk didn‘t set up our magic bands right at check in so had trouble charging our first meal at Trattoria to our magic bands, but the restaurant ended up finally calling the front desk and straightened it out. We had to go to the front desk 3 times on check in day, 2 times too many. Nice call from customer service manager, asked what had happened so I guess it was reported (we did not make a stink about it.)

The resort put a tote bag with Boardwalk printed on it with a tiny box with 4 pieces of chocolate and 2 waters in our room before we checked in so that was a nice little touch. Lots of workers spotted today further on down the third floor where the true boardwalk rooms are. Painting, checking things off on tablets. Not sure how far along they are. It smells like paint down there for sure, but the plastic barrier is down on the 3rd floor.

Glad to hear you’re enjoying the stay. And the weather is behaving - Yes!

Thanks so much for the update. It’s nice they’re at least acknowledging what has not gone smoothly.

 

[snappy]

Just took a walk down 3rd 4th and 5th floor. Boardwalk view rooms looking “close” to being finished from XX65 to around XX 31. Lower than XX31 still major construction zone, and I hear saws going even in the XCC65 to XX31 stretch. The hallways are so quiet it is eerie.

 

[Genie+]

Just took a walk down 3rd 4th and 5th floor. Boardwalk view rooms looking “close” to being rented from XX65 to around XX 31. Lower than XX31 still major construction zone, and I hear saws going even in the XCC65 to XX31 stretch. The hallways are so quiet it is eerie.

Wow sounds like they still have much to do.

 

[MyDogTink]

Is it fair to want to know if reservations booked with cash are being asked to move? Does the order of priority of moving guests go from those booked with DVC points to non-DVC guests paying with cash through central reservations?

 

[Genie+]

Is it fair to want to know if reservations booked with cash are being asked to move? Does the order of priority of moving guests go from those booked with DVC points to non-DVC guests paying with cash through central reservations?

I wondered this myself. What criteria are they using to make those calls?

I have no idea. I’d guess checkin date matters, how length of stay works into the updated schedule, etc. If all things otherwise equal, would they give priority to someone who booked further out? Are they trying for the most efficient route by picking owners booked as lead guest? How about their own cash reservations - yeah.

 

[MyDogTink]

I wondered this myself. What criteria are they using to make those calls?

I have no idea. I’d guess checkin date matters, how length of stay works into the updated schedule, etc. If all things otherwise equal, would they give priority to someone who booked further out? Are they trying for the most efficient route by picking owners booked as lead guest? How about their own cash reservations - yeah.

My thinking is all criteria being equal, the DVC owner gets moved first. As owners, we don’t have much recourse. With cash bookings, they no doubt have to upgrade (at a cost to them) or refund money (also at a cost to them).

 

[snappy]

Is it fair to want to know if reservations booked with cash are being asked to move? Does the order of priority of moving guests go from those booked with DVC points to non-DVC guests paying with cash through central reservations?

I think it’s fair. Our 10 day stay was booked with points.

 

[KAT4DISNEY]

Is it fair to want to know if reservations booked with cash are being asked to move? Does the order of priority of moving guests go from those booked with DVC points to non-DVC guests paying with cash through central reservations?

Cash cannot book Boardwalk view so it would be a non-issue for view. Only question is having a room somewhere.

 

[Genie+]

My thinking is all criteria being equal, the DVC owner gets moved first. As owners, we don’t have much recourse. With cash bookings, they no doubt have to upgrade (at a cost to them) or refund money (also at a cost to them).

I think it’s fair. Our 10 day stay was booked with points.

I think what’s fair here should be something like this:

DVD has their rooms booked through breakage (which I wouldn’t expect many BW view in Dec). Plus there’s whatever exchanges happen with DCL, II, RCI, etc.

And then there’s the regular owner booked DVC rooms.

^Whatever the ratio between those two, we should see that represented. If a total of 120 room days gets bumped during a timeframe when owner booked rooms are 85% of that inventory, then we should see 18 days getting bumped for something other than DVc owner bookings.

 

[snappy]

I meant it was a fair question to ask.

 

[kes601]

Cash cannot book Boardwalk view so it would be a non-issue for view. Only question is having a room somewhere.

That changed about a year ago. It is a cash option on the WDW site now.

 

[CarolynFH]

I agree. If this was one night I would be less upset. We are staying 3 nights and had planned on using the kitchen as we often do. I understand things can happen to a room and with the resort at full capacity it’s unavoidable. As of today still no resolution on the point issue. All I’m asking is for the difference from a 1 bed to a studio. Not trying to get it for free. I think that’s fair.

I hope y’all had a good trip overall despite being moved!

How did things come out for you? How was your room at YC? Was it club level or a regular hotel room? Any resolution on the points issue?

 

[KAT4DISNEY]

That changed about a year ago. It is a cash option on the WDW site now.

View attachment 815590

That's annoying.

 

[Genie+]

That's annoying.

I’m picturing them walking the BW View reservation so they get something good from their DCL exchange

 

[tmc2469]

Just an update from my original post on this thread. As my post stated we had a standard studio at the YC for our 3 day trip. The room was nice, but no where near as good as the BW. Our daughter decided to join me and my wife, which was why we booked the 1-bedroom at the BW. We spoke to several DVC cast members at the resorts (BW, BCV) and on a tour at Riviera and they were shocked we did not get the point difference back. I was given some names to contact which I will do this week. I'll keep you posted.

 

[CarolynFH]

Just an update from my original post on this thread. As my post stated we had a standard studio at the YC for our 3 day trip. The room was nice, but no where near as good as the BW. Our daughter decided to join me and my wife, which was why we booked the 1-bedroom at the BW. We spoke to several DVC cast members at the resorts (BW, BCV) and on a tour at Riviera and they were shocked we did not get the point difference back. I was given some names to contact which I will do this week. I'll keep you posted.

So, just an ordinary hotel room at YC? Was the view anything special, such as a view of Crescent Lake? I don’t care what the DVC points cost would have been to book that room via the Concierge Collection - you should receive a points refund to compensate for the loss of kitchen and laundry, not to mention the privacy, of a 1BR.

 

[Genie+]

Just an update from my original post on this thread. As my post stated we had a standard studio at the YC for our 3 day trip. The room was nice, but no where near as good as the BW. Our daughter decided to join me and my wife, which was why we booked the 1-bedroom at the BW. We spoke to several DVC cast members at the resorts (BW, BCV) and on a tour at Riviera and they were shocked we did not get the point difference back. I was given some names to contact which I will do this week. I'll keep you posted.

It’s good to hear you were still able to stay and make it work for family. Definitely disappointing how your case was handled. The point difference between comparable 1BR and studio should’ve been returned from the start. Hopefully they at least respond quickly with something fair and satisfactory.

 

[Sandisw]

Just an update from my original post on this thread. As my post stated we had a standard studio at the YC for our 3 day trip. The room was nice, but no where near as good as the BW. Our daughter decided to join me and my wife, which was why we booked the 1-bedroom at the BW. We spoke to several DVC cast members at the resorts (BW, BCV) and on a tour at Riviera and they were shocked we did not get the point difference back. I was given some names to contact which I will do this week. I'll keep you posted.

Check your points activity statement to see what happened. It’s possible the points will make it back to you!

But at least you’ll have the specifics of how they booked it so you have that when you talk to DVc

 

[meekey7197]

I'm just going to add my two cents after dealing with maintenance issues at BWV this past summer. The communication between the hotel management and DVC member relations was shoddy. The hotel staff was telling DVC things that absolutely did not happen. Example: hotel staff told DVC that "someone in my party was handed cash for the inconvenience" (100% not true). I pushed hard and while I didn't get points back, I did get one complimentary night in a studio (which was the equivalent of getting points back, a little better even with a some strategy).