Bummed...lost SW credit of $180

lovin'fl

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Jun 7, 2011
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Booked Dec 2013 flights in May 2013 (booked them separate and not RT). In Nov 2013 I saw our flight down was lower so I cancelled and re-booked and then a few days after that we decided to go a day earlier and that flight was even cheaper so I again cancelled and re-booked. I had @ $180 total credit and was told to use w/in a year and I assumed that meant form that Nov (when I got the credit). Called today to use it and it's gone...lost on May 6th, a year from when I initially booked my flight.

I have also been trying to build rapids rewards...4 flights to and from MCO and all I have is about 4K points. What a joke. We preferred Jetblue the one time we flew them, so back to Jetblue we go...out of Reagan though but it's worth it. Any sales I should wait for...don't know much about Jetblue. What about making any changes to the booking?
 
Booked Dec 2013 flights in May 2013 (booked them separate and not RT). In Nov 2013 I saw our flight down was lower so I cancelled and re-booked and then a few days after that we decided to go a day earlier and that flight was even cheaper so I again cancelled and re-booked. I had @ $180 total credit and was told to use w/in a year and I assumed that meant form that Nov (when I got the credit). Called today to use it and it's gone...lost on May 6th, a year from when I initially booked my flight.

I have also been trying to build rapids rewards...4 flights to and from MCO and all I have is about 4K points. What a joke. We preferred Jetblue the one time we flew them, so back to Jetblue we go...out of Reagan though but it's worth it. Any sales I should wait for...don't know much about Jetblue. What about making any changes to the booking?

Call sw they have in the past allowed you to reinstate a credit for a fee.
 
Call sw they have in the past allowed you to reinstate a credit for a fee.

The credit has to have already expired which it did for OP and I believe they now charge $100 to reinstate the credit. I have never done it myself, but I think that was the last price I read about for this.
 
Thanks guys. I did call SW and she couldn't help me but gave me another # to call and I called and called for a while and it was always busy :confused3...so I just went ahead and booked the Jetblue flights. They were a tad cheaper anyway and we like the TVs they have at each seat and we can select seats. So a better deal all around. Thanks for the info though...good to know in case I need to book another flight anytime soon.
 















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