They were to deliver a scooter to us at Royal Pacific Resort. They were an hour late, leaving my wife in the lobby with crutches waiting while I tended to other matters. Fully charged scooter finally delivered. We drove it to CityWalk. I left with food for the kids (who were napping in the hotel. She left a few minutes later with a pizza in the rain. The battery had almost completely run out. Thankfully, I was walking back to meet her again, but I had to push it about half a mile back to the hotel. I plugged it in, and five minutes later it said it was fully charged. They’ve informed me there’s no discounts or partial refunds. Tomorrow is our only day at Universal, and they won’t be there to help. They’ll bring me another one tomorrow, but we’ll lose several hours on our only day. They didn’t perform a very basic check on a bad battery.