The Fastbreak guy, Joseph, was a little clumsy when we checked in...he kept telling me that he "wasn't suposed to work today, anyway"... When we returned the van - which was as easy as could be - they printed out our receipt, and there was a charge for $221 under ins. So we toddled on down to the Budget desk to "check our paperwork", and the agent informed us that liability insurance was on our Fastbreak profile..... and that it is "part of the Fastbreak program to carry liability insurance"... Huh? I'm a good consumer, I checked with my cccompany to make sure that we were covered, and yep, I even read the fine print. My parents, and brother's car rentals were also through Fastbreak, and they weren't automatically charged. That all being said...My concern is that Joseph hit us with the charge, in all his confusion with who was paying what for which car. He was the only attendant in the booth, and asked if we were all together. He asked for all our cards, and passed out keys, but couldn't get our file to "go through". He had "had to process it step by step...and man, I wasn't even supposed to work today.." LOL!! Sorry for the long post...any suggestions on what to do next?? Everything else with Budget was great! We were booked with a full size, but none were left, so we got a minivan. It wouldn't start one morning(battery problem?), and we called, they had a new van at the house in 35 minutes.