Booked cruise with Costco but want to communicate directly with DCL

[FigmentSpark]

I didn't, but then, if it did, it wasn't readily apparent anywhere on the page.

 

[ironwill1979]

Did you check to see if the Costco price included insurance and/or transportation to/from the port?

Or if the categories are exactly the same? If Costco simply lists "Oceanview", they could be advertising an 8A while you are pricing out the 9C on the DCL site.

 

[FigmentSpark]

No, you actually pick the cat.

 

[FigmentSpark]

Here's an example:

Costco - March 11 Fantasy SWDAS sailing - cat 4A





And on DCL - the same cruise and cat, still 2 adults 1 stateroom:

 

[OhioWDWDuo]

Are you logged into your Costco travel account? The same thing happened to me but once i logged into my Costco account, the prices matched DCL's exactly.

 

[TrySomethingNew]

Are you logged into your Costco travel account? The same thing happened to me but once i logged into my Costco account, the prices matched DCL's exactly.

I was about to say the same thing. Also Costco Travel login is different than Costco login.

 

[FigmentSpark]

I just went to confirm Iwas logged into my Costco travel account by logging in again and repeating the search. I get the same result, so I must have been logged in when I did that.

 

[Imahikergirl]

Here's an example:

Costco - March 11 Fantasy SWDAS sailing - cat 4A

View attachment 168287



And on DCL - the same cruise and cat, still 2 adults 1 stateroom:

View attachment 168288

Are you Canadian and on the Canadian Costco site? I saw something about CAD and was thinking that maybe Costco is charging GST? As they are providing a service in Canada, whereas DCL is US based and not?

 

[jetskigrl]

Here's an example:

Costco - March 11 Fantasy SWDAS sailing - cat 4A

View attachment 168287



And on DCL - the same cruise and cat, still 2 adults 1 stateroom:

View attachment 168288

My guess is the one of the two sites is inaccurately displaying the port taxes and fees (either only showing 1/2 or doubling it). The difference between the two is 208.70 (which is the same as the Taxes, Fees and Port Expenses listed on the DCL version). Can you get the Costco site to break down that total amount into per person/taxes & fees?

 

[FigmentSpark]

Okay, yes, Canadian site.

Huh. It was giving me that one price all the way until I selected the next screen and was ready to enter passenger info. The only difference was moving on in the process.

View attachment 168296

At this point, I now get a new price. That would put people off of moving on. Very weird.

 

[FigmentSpark]

Try that again:

 

[MSPeeler]

Try that again:

View attachment 168297

I had the same trouble, and we were logged in as well. Same Category, same deck #, same location (fwd).... and Costco was still $500 more... so that $500 cash card from Costco, was worth nothing for us. BUT we are late bookers, so maybe thats why.

 

[Billinaz]

I know it cost more but this is why I just book with DCL.

It does not cost more but you dont get the large cash card.....

 

[Billinaz]

Just throwing this out there... when I look on the Costco site, it's $200 more for the same cruise as on the DCL site. Yes, I'll get $500 back, but the cruise price is $200 more, making my savings only $300. I know, it's still $300, but that's not as appealing as $500. It does pay to compare and do what's right for you. Another point is that the total cruise price comes out of your pocket, but your rebate comes back in Costco dollars, which can only be spent there. Great for most people, but not all. It's not the same as getting that amount knocked off the price of the cruise. Now if you could use the 'cash back' to pay for your cruise, that's a different story.

No it will be exactly the same as on the DCL website. Sometimes the port fees dont calculate correctly. In the last 10 cruises we booked with Costco, the price has been the exact same as DCL.

 

[Bree]

I always have to continue to where I input the passenger info (name, DOB, etc) on Costco's website to get an accurate price. Doesn't matter what cruise line I'm pricing out.

 

[FigmentSpark]

I always have to continue to where I input the passenger info (name, DOB, etc) on Costco's website to get an accurate price. Doesn't matter what cruise line I'm pricing out.

I think that's weird. It's a deterrent for people who don't know better. But I'm glad I know that now.

 

[Billinaz]

Maybe different prices for different age ranges?

 

[Billinaz]

OK, I figured it out. I confirmed with Costco that their price is the exact same as DCL. There is a software error on the webpages.

http://disboards.com/threads/costco-cruise-cost-controversy-finally-figured-out.3510685/

 

[JW9DVC]

I know it cost more but this is why I just book with DCL.

It has nothing to do with Costco or any travel agency. It's a very easy fix. That's just throwing money away. If you are comfortable with that. I can setup a gofundme account for my next cruise.

JW

 

[Billinaz]

It doesn't cost more to book directly with DCL, you just don't get whatever perk a TA offers, i.e. Costco Gift Cards. Regardless, I have booked directly with DCL for my last few cruises.

Why would you throw away the perks you get? Booking with DCL does not deprive you of any benefits. But in our last few cruises alone I have gotten thousands in cash cards.