Can I vent? I bought my first set of DJ Inkers this morning (clear rubber stamps) a clear alphabet set. The package said it would include a letter mount block. When I got it home, it doesn't have it. So I called the company. And "Julie" told me that she couldn't send me one. I explained that this was the only set that Michael's had so I couldn't exchange it. I told her I have the receipts and I could scan it and email it to her or send it etc. I was willing to prove to her that I bought this hours ago. Nope - she didn't care. She said I would have to go buy one separately. When I explained that the pkg said it came inside this case, she said it didn't. I gave her the product number and then she said they don't have these. Rude! This woman was flat out rude. I explained how excited I was to have just bought these and she was just rude. I asked her if they don't stand behind their products and she just laughed. Guess not. I don't think I will be buying any more of their products. There. I said it. I'm just amazed people in customer service jobs can be so rude.