Best time/day to phone call center

Discussion in 'Disney Resorts' started by Chip_Dale, Oct 12, 2018.

  1. Chip_Dale

    Chip_Dale DIS Veteran

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    What is the best day/time to phone call center with the shortest wait time? I know first thing in the morning would be busy with people booking ADRs and do not call on the first day that Disney is offering an new promotion (ie free dining). do evenings weekends have shorter wait times.
     
  2. dansdad

    dansdad DIS Veteran

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    With calling WDW at least a couple times a year for over 20 years, I have yet to find a time that is better than another. You really just never know.
     
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  4. scard192

    scard192 DIS Veteran

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    I've had good luck calling around 8PM Eastern Time, but I usually am not calling when FD or another discount drops.
     
  5. sponica

    sponica DIS Veteran

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    Luck of the draw, the handful of times I've had to call, it's been handled quickly. But I'm never calling when a new discount drops or anything like that.
     
  6. NYCgrrl

    NYCgrrl Registered

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    Somewhere between 3 and 4:00 PM ET, Tues thru Thurs, seems to lessen my chance of hearing:

     
  7. Lynne M

    Lynne M Moderator Moderator

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    @dansdad is right, that's been my experience, too.

    And it's not like there's one phone line that handles dining reservations, customer service, hotel reservations, etc. Those (and many more) are all separate phone numbers, so you're not going to be on hold behind someone trying to make a reservation for a character breakfast while you're trying to book a room at Coronado Springs.

    Like all companies that handle massive numbers of inbound calls, Disney uses software to manage and distribute call volumes to keep wait times reasonable.
     
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  8. tnolan

    tnolan DIS Veteran

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    I usually try between 9-11 am and have pretty decent success with wait times.
     
  9. Wood Nymph

    Wood Nymph DIS Veteran

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    I like to call during the work week during the first hour that they are open. It seems like I get the most experienced CM then, although that’s not a guarantee. I have the worst luck calling in the evening.
     
    Last edited: Oct 13, 2018
  10. DisneyWishes14

    DisneyWishes14 DIS Veteran

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    Unless it's a promo day, I've had the best luck calling as soon as the phone lines open in the morning. As others have said, dining, tours, etc. are handled through different numbers, so if you call the reservation line, you will not be put on hold behind people making ADR's.
     
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  11. Nancyg56

    Nancyg56 DIS Veteran

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    Lately I call as soon as my clock rolls to 7 AM. This tactic seems to give me the shortest time on hold.
     
  12. winterman

    winterman DIS Veteran

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    I have had minimal waits or none at all, when I call in the first 10 minutes they are open.
     
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  13. Disneylover99

    Disneylover99 DIS Veteran

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    I’ve had my best luck late at night.
     
  14. _19disnA

    _19disnA Mouseketeer

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    I haven't found any specific time to be better. Have called a few times when making reservations, etc. People from a large number of time zones are probably calling, so I doubt you can find a specific time that works best. If I am on hold too long, I just hang up and try an hour later.
     
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  15. NYCgrrl

    NYCgrrl Registered

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    Just called at opening time this morning. 20 minute wait time.
     
  16. MamaJJ2018

    MamaJJ2018 Earning My Ears

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    Are the people on the phone for dining reservations able to access any information we cannot online?
     
  17. NYCgrrl

    NYCgrrl Registered

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    I'm sure this is certain information that they can access that we cannot but what info are you concerned about? I doubt they will know the names of other guests that will be there the same times as you or what the seating arrangments will be.
     
  18. MamaJJ2018

    MamaJJ2018 Earning My Ears

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    No No nothing like that... I should have been more specific. I am trying to add an extra person (7th) on to our reservations but JUST a high chair. For our more popular reservations, adding a guest is not available online because all of the larger tables are booked, but I know we should include even babies for fire code purposes. I am wondering if the phone line personnel could see if our 6 person table could add a high chair guest. I tried calling, waited 20 minutes before having to hang up...
     
  19. NYCgrrl

    NYCgrrl Registered

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    I wouldn't count on it. Frequently, the people you speak to on the phone are not even in Fl. Check on Open Table's website and see if you can re-book your reservation with the corrected amt of people then cancel the the Disney site reservation. Don't see it listed at Open Table? Just keep calling Disney and enjoy the music;).
     
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  20. kaytieeldr

    kaytieeldr Post hoc, ergo propter hoc

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    Your six person table seats six people. Did seats, whether they're typical of high. You could:
    Keep trying for reservations for seven or eight.
    Try for reservations for one of two, then on arrival ask to be seated together; be prepared to wait, or even be denied
    Try the Touring Plans reservation finder.
    Try again the day before or day of your reservation for cancellations.
    Change your reservations to venues with availability for seven.
     
  21. MamaJJ2018

    MamaJJ2018 Earning My Ears

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    Thanks! I will continue looking for a 1 person reservation. The only reservation I care about and have been unable to modify is our be our guest breakfast (after park opening). I would be willing to sit it out for my family to go enjoy the experience if push came to shove...
     

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