I was happy with Shutterfly in the past, but not recently. Still waiting for photo cards I ordered over a month ago. When I called, they offered a replacement order with faster shipping; that has not arrived either. Their website shows that things have shipped but no tracking information and an estimated delivery date which is long past. I am hoping that this is an issue with them being understaffed due to COVID-19 and not a permanent problem.
Find their account on Twitter and click on "Tweets and Replies" to see all of the complaints.