They will get your bags from the hotel check in desk to the room just like any hotel, but as far as I know they do not pick up your bags at the luggage carousel for you...you will have to tote them upstairs to the hotel lobby....then just tip the bellman like you would at any hotel (usually $1/bag is standard I believe). Good luck getting 5 people in one of their rooms....they are pretty small (nice, but a little tight)