Banking issue..

[*pixie*dust*]

Its really not that unusual for there to be a delay in having you see the cameras as they probably need approval and make sure they are not compromising anyone else's privacy.
What is odd to me is that they are letting it go this far. Generally once the member says that they got the right amount then the fault is on the teller.

 

[bumbershoot]

She said she accidentally put in too many 1's for the deposit.

They will call me this weekend of Monday if I can see the tape or not. Something is fishy

Isn't this working out that you were right and she messed up?

 

[maxiesmom]

Isn't this working out that you were right and she messed up?

If they are telling you they found the mistake and the teller is at fault, there is no reason for you to see the tape.

I agree with DisMN. I work retail too and our security cameras are phenomonal. I have no doubt they can see the denominations of the money the teller is handling. That is probably the whole point of the camera.

Not sure why you would want to press this if you have already been shown to be right.

 

[arihillfarm]

They will call me this weekend of Monday if I can see the tape or not. Something is fishy

This is weird. I'm assuming of course that you counted the cash amount of the deposit at least once before you went to the bank. I usually count it again before I send it through the tube and make sure that both the deposit slip and the receipt match what should have been deposited. If what was deposited matched what you counted before you gave it to her, I don't understand what the issue is. Is she short money; does she think that you BOTH counted it wrong; that the machine counted it wrong? Not likely...

-Astrid

 

[JodiR]

If they are telling you they found the mistake and the teller is at fault, there is no reason for you to see the tape.

I agree with DisMN. I work retail too and our security cameras are phenomonal. I have no doubt they can see the denominations of the money the teller is handling. That is probably the whole point of the camera.

Not sure why you would want to press this if you have already been shown to be right.

They are saying I am wrong and want to deduct $20 from my account. The tape will prove that I am wrong. That is why I want to see the tape.

 

[clintswifeymomof4]

Here is what probably happened...

You deposited whatever you deposited, say $120. You know you have $80 cash and $40 checks.

Teller counts and says "Mrs. Jones, You have $80 cash and $40 checks that you want to deposit, is that correct?"

You say "Yes" because it is correct and you both have counted accurately.

Teller miskeys on the cash screen (I was a teller in undergrad) and we have to list HOW MANY of each denomination on the cash screen. For instance, 1 $20, 1 $50, 10 $1. Teller probably miskeyed in the $1 box without noticing.

Teller sends you your receipt and you drive off- both none the wiser because you both ORALLY verified the correct amounts.

Teller's drawer doesn't match with computer records and she identifies the miskey.

I understand this is frustrating for all involved because you both orally verified the correct amount. If the receipt you received is $20 over what you both orally verified, and the cameras show the amount (which the security department has verified- this isn't done by anyone in the branch but a separate department- hence why you can't just go in and view the tape- most are electronic and not on tapes anyway)...

I would give back the $20 or tell them to deduct it from my account... because it isn't yours to begin with. It isn't a case of "oh well- your mistake in miskeying and now I'm $20 richer." The $20 is not rightfully yours to begin with.

I'm not sure why this is such an issue or why you think the bank is trying to pull one over on you.

 

[maxiesmom]

They are saying I am wrong and want to deduct $20 from my account. The tape will prove that I am wrong. That is why I want to see the tape.

Sorry. Must have been understanding you backwards.