Bank Rant! *never thought Id rant*

[mushumadness]

Well I am v unhappy with my nieces bank, jordans the one I mention quiet a but, who has downs syndrome,

well her mum had to go to the bank yesterday to see why the money we have been paying to jordans account for spending money has been returned, turns out the bank dont think she should have a saving book anymore and should have a card, because she turns 13 this year.

well her mum explains the down syndrome, the fact jordan cant talk, an only write her first name, and would never know a pin number or how to use a machine. they didnt understand and she if she doesnt upgrade o the card they will close her account!! which I personally think is disgusting as Jordan cant be the only disabeled person using that bank, and I think its just a way of them meeting some sales target.

so because she has downs she cant have an account.

discrimination

so I am off to open hr and her two sisters a childs savings book with the bank I work at, children can have a savings book till their 16 and I can be named on it too, to look after it,no forced cards etc, and when she goes 16 she can have an isa book etc, with special requirments about signing etc for being disabeled, so she can just write her first name or have an assisgned signer for her.

Just dont understand how people can be so off#!

and rant over#
sorry

 

[Joanne UK]

That is outrageous - which Bank is it? They should be named and shamed.

 

[Minniespal]

That's disgusting.

 

[mandymouse]

That is terrible

 

[KAC2005]

That is terrible! I have a book for a savings account with the Abbey and that wasn't a problem!! I hope you are writing to the bank manager!

Kathryn

 

[natalielongstaff]

thats terrible service, they should be ashamed of themselves

 

[carolfoy]

Wow, thats discrimination to the nth degree! I'm so surprised in this day and age. In the town where I work there are two schools for kids with severe learning disabilities, these youngsters are 14 years up to about 22, some are more literate than others but they all have their own cheque books etc and pay out of their own accounts for their travel arrangements. This gives them such a sense of independance.
(edited to add that they are never allowed to just book whatever without a carer being with them, just in case someone thought we were sending them off on their own around the world!)

 

[fizz13]

So sorry this happened to Jordan, completely bang out of order The worst thing is if they were named and shamed on say Watchdog, the chairman of this chain would probably deny it anyway and say it was a local branch misunderstanding. I still think it would be worth doing something though because the public pressure may well make them change their policy, rant completely acceptable under the circumstances
Claire xx

 

[carolfoy]

Totally agree with Claire, name and shame!

 

[Minniespal]

Totally agree with Claire, name and shame!

Perhaps it will get something done about it. If not, at least you will feel better.

 

[AndRu]

That is abysmal behaviour. Naming and shaming has to be the way - I wouldn't want to use a bank that acted in that way towards a customer.

Have a look at the Banking Code Standards Board. They handle customer complaints and I certainly think they should be informed of this banks shoddy and disgraceful actions.

 

[mushumadness]

the bank is lloyds tsb,

i have opened her an account at my bank (halifax) alon with her sisters, they are savig for florida right now, so they even got to name the account florida lol

I will never use lloyds again, and I am in the process of closing my accounts with them, as are my parents, sister an brothers familys.

 

[Cyrano]

I wonder if it is just this branch as I know a number of people with Lloyds TSB and they speak about the bank highly... well as highly as anyone does about a bank