So looking back, it was partly my own fault. I checked in at 4pm. Upon entering the unit (building 7 ground floor) I spotted a large laundry basket full of laundry that looked like it had been removed from the dryer. It was full of sheets. I figured the cleaning person had forgotten it. I also noticed the dishwasher full of clean dishes and a few minor things out of place. There was no welcome package (toiletries, coffee, paper products etc). But the beds looked made, clean towels were hung and it generally looked clean. I did go to the front desk and report the laundry basket and the missing products. The desk clerk asked if I wanted a new unit, I said only if I could get a ground floor unit like I had, but he didn't mention a new unit again after that. Someone (looked like a couple managers) came immediately to the room and removed the basket. A few minutes later the head of housekeeping called from his home to apologize.
OK, now all seemed well. It was time to go to bed. My son went to his bedroom, I went to mine, he then knocked on my door. There weren't any sheets on his bed! The bed looked made but under the bedspread was NOTHING! There were no sheets in his closet so I gave him the ones in my closet even though they were king size. A little while later I went to get into bed and low and behold I had no sheets (or pillowcases). I called the front desk, it was now 11pm. This was already late for me as I retire early. They said they would send sheets. At 11:20 I called again. They offered me another room. My son was already asleep, I just wanted sheets, please, I'll pick them up myself. No, can't do that. They needed security to unlock the room where the sheets were and they were busy. I was sleepy, please get me some sheets. At 11:50, a man finally appeared with 1 sheet, 1 pillow with pillowcase and a bag of blankets. I explained again I needed 2 sheets. I kept the 1 sheet and the pillow while he went to get more. He came back with 2 more sheets (no pillowcases so I'm glad I kept the one). I was very frustrated about the whole thing. If I had known that my sheets were in the laundry basket I would have kept it.
I can see how mistakes can happen. But I can't excuse the fact that it took so long to get me the sheets. Luckily I was only staying one night. I'm going to be emailing my complaints to CP. Anybody have the email address?
OK, now all seemed well. It was time to go to bed. My son went to his bedroom, I went to mine, he then knocked on my door. There weren't any sheets on his bed! The bed looked made but under the bedspread was NOTHING! There were no sheets in his closet so I gave him the ones in my closet even though they were king size. A little while later I went to get into bed and low and behold I had no sheets (or pillowcases). I called the front desk, it was now 11pm. This was already late for me as I retire early. They said they would send sheets. At 11:20 I called again. They offered me another room. My son was already asleep, I just wanted sheets, please, I'll pick them up myself. No, can't do that. They needed security to unlock the room where the sheets were and they were busy. I was sleepy, please get me some sheets. At 11:50, a man finally appeared with 1 sheet, 1 pillow with pillowcase and a bag of blankets. I explained again I needed 2 sheets. I kept the 1 sheet and the pillow while he went to get more. He came back with 2 more sheets (no pillowcases so I'm glad I kept the one). I was very frustrated about the whole thing. If I had known that my sheets were in the laundry basket I would have kept it.
I can see how mistakes can happen. But I can't excuse the fact that it took so long to get me the sheets. Luckily I was only staying one night. I'm going to be emailing my complaints to CP. Anybody have the email address?
Elaine
