Bad Day at Blackrock ... and OKW **UPDATED on page 9**

RobDoc

DIS Legend
Joined
Aug 14, 1998
Messages
34,195
Well, it's been a long day. I got up at 5:30am and left for the office at 6:20. printed my boarding passes online last night and learned that our flight was moved up by 30 minutes from the original 2:20pm to 1:50. I had to rework my patient schedule to accommodate leaving for the airport in time. I was able to get away at 11:30am for the hour drive to Indy.

Upon arrival and after checking bags, we learned that due to delays in Atlanta, our flight would be delayed by 30 minutes. (Great!!) So now we're back to our original flight schedule. In addition, due to the ground delay in Altanta, our flight crew was delayed - even though our plane was at the gate in plenty of time for the new departure. So, we ended up taking off at 2:30pm. Arrival in ATL was fine, but the ground delays had backed up air traffic, so our 5:40 flight didn't take off until 6:55. So much for a 7:05 arrival at MCO. We arrived in Orlando at 8:10 and made our way to the "Un-Magical Express" desk. (More about this great program in another post.)

We arrived at OKW about 9:20pm and got our 1BR villa assignment. No "Welcome Home" from the young lady at the front desk. Our reservation was made in July, 2004 for this trip. Our only requests were "upper floor" and buildings 23-28, 45 or 46. You might think that an owner, booking about 10.5 months in advance might get one of their requests ... BUT ... for the second time in our last 3 trips, we got room 4211 - a ground floor, HCA room. We asked if this was a HCA room and she verified that it was and stated that "nothing else" was available. She then added that she would "check in the back" to see if she could find something else and disappeared for a few minutes. My feeling if that if "nothing is available" at the front desk, how can something be available by checking in the back ... but ... what do I know! Not surprisingly, she returned a few minutes later and reconfirmed that, in fact, there was nothing else available.

Our room (4211) is clean, located next to the Turtle Pond Pool and The Turtle Shack. The primary difference with a HCA villa is the bathroom/shower area. It's a wheelchair accessible shower and there is no storage cabinet in the bathroom area, like in all other 1 and 2BR villas. The kitchen has no cabinet under the sink, the dishwasher and microwave are to the left of the sink, but otherwise the room is the same as any other 1BR villa.

(Our luggage arrived at the room via Un-Magical Express as I was typing this- about 4 hours after landing at MCO)

I plan to try to have a discussion with a manager at the resort tomorrow just to express my feelings about "room-ready" , for what it's worth. This room has been unused since Tuesday. There is a resort memo, dated 5/03/05 (Tuesday) on the counter, explaining that there may be a power outage on 5/04/05 (Wednesday) from 2am-4am for some maintenance. Apparently this room was not needed for "room ready" until 9:20 tonight.

It would have been nice to get at least one of our requests made almost 11 months ahead, but at least we are at WDW!
 
WebmasterDoc said:
We arrived at OKW about 9:20pm and got our 1BR villa assignment. No "Welcome Home" from the young lady at the front desk. Our reservation was made in July, 2004 for this trip. Our only requests were "upper floor" and buildings 23-28, 45 or 46. You might think that an owner, booking about 10.5 months in advance might get one of their requests ... BUT ... for the second time in our last 3 trips, we got room 4211 - a ground floor, HCA room. !


WebmasterDoc,

I agree 100% with you. You reserved a room way in advance. Due to your arrival late at the hotel (not your fault) your room assignment seems to be whatever was left over. I don't understand how Disney can allow this to happen. If seems that priority is given to those who arrive in the early AM and if you arrive after that time you get the leftovers.

I hope the rest of your stay is enjoyable though. We head there in 2 1/2 months. Our first stay in a 2 BD at OKW.

Had to get my Disney fill today as the kids and I headed to Disneyland for their 50th celebration. It was packed!
 
Our only requests were "upper floor" and buildings 23-28, 45 or 46. You might think that an owner, booking about 10.5 months in advance might get one of their requests ... BUT ... for the second time in our last 3 trips, we got room 4211 - a ground floor, HCA room.
Sorry about your flight delays and the "un-welcome" home you got at OKW. I agree......if a Member can't get requests granted almost 11 months out, what's the use of MS even taking them anymore ? There just seems to be no point. Hope you have a nice time while in WDW and also hope the "room ready" talk goes well with management today.
Here's hoping the rest of your vacation is smooth sailing Doc ! :boat:
 
Hey Doc

Sorry to hear your trip home has started out this way. Here is a little pixie dust your way in hope that things will improve.
 

She must not have realized just who she was checking in!
Come on OKW you've got Doc!
To hear not so kind words from you about OKW, oh boy are they in trouble :earseek: :rotfl:

I thought they would know you by now.

I agree about the room ready. We drive and always check in early. Not so easy to do when you are at the mercy of the ATL airport.

Have a magical stay you are at WDW! :flower:
 
Sorry to hear that you got a rocky start but like you said atleast you are at WDW. :goodvibes We will be arriving at OKW on Sunday I can't wait.
 
Things will get better! I hope you are able to speak to the manager, and that you get some satisfaction.

Bobbi :flower:
 
Doc, as many times as you are there, I would think all the cast members would know you by now! Keep us posted on what you learn from the manager today. I'm not too happy about this "room ready" thing either. It really makes it tough for those of us who come from parts of the country that have no choice of flight arrival times.
 
Maybe we could all sign an "electronic" petition concerning this issue and send it off to DVD management. It seems to me that the owners should have some additional benefits and rights regarding how these decisions are made. After all, we are the owners!

Mike

Doc, I know things will get better for you!
 
Hope the rest of your trip goes perfectly. Thanks for the report.

Best wishes -
 
Over the course of the years I would expect to get a less than ideal room on occassion. To be assigned a HC room on three recent trips just isn't right.

DVC went out of their way to create a system that keeps BWV owners aware and happy about their view -- the least they could do is find a system that allows members at other resorts to also be assured of the type of room they are hoping for when they book well in advance.

Thanks, as always, for the report Doc.
 
PamOKW said:
Over the course of the years I would expect to get a less than ideal room on occassion. To be assigned a HC room on three recent trips just isn't right.

DVC went out of their way to create a system that keeps BWV owners aware and happy about their view -- the least they could do is find a system that allows members at other resorts to also be assured of the type of room they are hoping for when they book well in advance.

Thanks, as always, for the report Doc.
Pam, I think you should send that statement word for word to DVD managment!
 
It would have been nice to get at least one of our requests made almost 11 months ahead...
I agree completely. I almost always book at the 11-month window (or at least by the 7-month window if trying a non-home resort), and all I really care about request-wise is non-smoking and non-handicapped. "Room Ready" takes away one of the advantages of long-term planning and early booking...that of being pretty sure that my requests would be met without concern to arrival time.

When "room ready" was first implemented, the marketing spin on the concept was that it would get you into a room faster. In other words, the CMs had been receiving a lot of flack from guests who arrived at 2 PM and were told their room was not ready for occupancy (despite the rules being clear that check-in is 4:00, and rooms may not be available prior to then). The "squeaky-wheel-gets-the-grease" rule finally came into place...DVC changed the rules to make the complainers happy, at the cost of alienating many others.

That's why even today, I get really irritated when I read a trip report or other posting where someone is complaining about their room not being ready hours before the 4:00 check-in time. Sure, if I arrive early, it's a nice plus if my room is available, but if it is not, why complain when the rules are clear (as is the reason: villas take longer to clean).

Maybe Doc can lead us in a "grass-roots" move to push for a restoration of the principle of honoring requests based on reservation seniority! :teeth:
 
I'd be very interested in what Management has to say. One reason we're going through all this buy/sell stuff at this point is that DH loves OKW and wants to be able to say he owns there. So I do agree that owners, who are likely to be the most loyal to that resort, should be given presidence on room requests. Just my thoughts from personal experience. Just wondering, did she give you the option of waiting and getting a more suitable room. Oh, sorry-I just reread-you checked in at 9:20 PM-I thought it was 9:20 AM! Please, let us know what management says.
 
PamOKW said:
Over the course of the years I would expect to get a less than ideal room on occassion. To be assigned a HC room on three recent trips just isn't right.

DVC went out of their way to create a system that keeps BWV owners aware and happy about their view -- the least they could do is find a system that allows members at other resorts to also be assured of the type of room they are hoping for when they book well in advance.

Thanks, as always, for the report Doc.
I've been supporting this concept for some time now, and I know Dean has expressed that other timeshares tend to give much more preference to the resort owners than they do to "guests".

I like to sample the various DVC resorts, but I would have no problem getting the "leftovers" in room choices after the resort owners have made their choices.

Personally, I think they do this intentionally because of how they sell new resorts. They tell people buying into new DVC resorts that they can stay anywhere they want, pretty much any time they want.

I don't think they would want prospective DVC owners to know that they wouldn't get equal treatment at another resort.

I guess the "noise" at BWV got really bad because there is such a dramatic disparity in the views. If they had it to do over again, I think they'd just have all preferred points there, and split into Boardwalk View and Everything Else View.


Doc...obviously your mood was pretty surly and for good reason. Knowing you, I"m sure you'll bounce back and have a great trip. Good luck!
 
Disney Hot Mama said:
WebmasterDoc,

I agree 100% with you. You reserved a room way in advance. Due to your arrival late at the hotel (not your fault) your room assignment seems to be whatever was left over. I don't understand how Disney can allow this to happen. If seems that priority is given to those who arrive in the early AM and if you arrive after that time you get the leftovers.

I hope the rest of your stay is enjoyable though. We head there in 2 1/2 months. Our first stay in a 2 BD at OKW.

Had to get my Disney fill today as the kids and I headed to Disneyland for their 50th celebration. It was packed!

It seems like arriving at the resort as early as possible is the key to getting the room you want. (If your travel plans allow, that is.)

The DW and myself live in Atlanta and drive down to Ocala, spent the night and arrive at about 8:00 am at WDW. We have always been very lucky at both OKW and SSR in getting the room we wanted. We are heading down today and hope to snag a Studio, top floor, DTD view at SRS tomorrow morning.

Our best luck with this strategy was at Christmas last year at BWV. We got a one bedroom, overlooking the central area at BW, with a perfect veiw of the Christmas tree.

But I had better hear a "Welcome Home" when I get there! :)
 
This room ready/late arrival problem has been discussed quite a few times. The "requests are requests" rationale is always cited, but it just doesn't seem to an acceptable excuse for the owner unfairness created by the "room-ready" DVC policy. Having to settle for the "left-overs" trip after trip gets hard to swallow, especially when we pay big dues to our home resort.

Home resort owners who book at 11 months should get preference on requests...Period. All other guests including 7-month DVC bookers and cash guests should get/expect the left-over rooms.
 
A similar occurrence happened to me April 23rd. I arrived late (8 pm) to SSR and had requested DTD view, upper floor, NS and the only request met was NS. Since I was changing rooms the following day, it didn't matter. While I had to wait to check into a one bedroom (from a studio the night of arrival), the CM searched the system to find a room that would be available to meet most/all of my requests.

The CM the night of arrival, when I said something about not having the room requests met, pretty much acknowledged that the lateness of my arrival caused me to get the room that was available.

SSR is going to be soooooo large. Wait until guests request the DTD view.

I'd overheard several guests commenting on the inadequate size of the main pool. And anytime I left or came back to the resort, oh, those colorful Best Kept Secrets of Disney vans kept transporting potential DVCers to the Preview Center.
 
Doc,
I forgot to mention. What a great movie!

Hope your stay gets better.
 



















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