I thought perhaps they had a different policy or something. The poster of that thread stated her service was not good at all but they had an automatic gratuity with the dining plan and I was wondering if that was so, and if that would explain poor service.
I thought perhaps they had a different policy or something. The poster of that thread stated her service was not good at all but they had an automatic gratuity with the dining plan and I was wondering if that was so, and if that would explain poor service.
Nothing to do with the DDP.
If you have a party of 6+ gratuity is automatically added at any TS restaurant.
I would assume the person you're talking about had a party of 6+.
The quality of service is really just each server's attitude and nothing to do with gratuity or the DDP in my opinion.
We recently went to Ohana and the service was poor. The server appeared overwhelmed and unable to keep up with her assigned tables. We were NOT on the dining plan.
I felt the servers at 'Ohana seemed slightly overwhelmed as well. I was surprised the same person took our drink orders, brought the side dishes and the skewers. Might have worked better if there was a seperate server for the skewers.
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